Transferring your Xfinity Internet service to a new residence may sound scary, but the message here is: don’t worry, it is easy to do. If you’re aiming to stick with the same service provider or to switch to one with a better offer, the process is pretty seamless so long as you’re prepared for it.
As is the case with many things in life, the first step is to identify whether something is available or not.
After you consider which company you would like to switch to, you should check to determine if Xfinity is an option there. Go to the official Xfinity site and use the availability tool and input the new address. Find out what services are there to consider. This may or may not differ from state to state, which is why it is important that you know all the possible choices beforehand.
Subsequent to being aware of the existence of the services, the next aspect to consider should be comprehending the entire expenses that come with it. This means that there used to be charges that customers had to pay for changing of service from one address to another, but by the year 2019, such fees have largely been removed.
However, there are standard charges, which can include early termination fee, unreturned equipment fee, and construction fee, if you are being relocated to a new address and the company is installing a new system for you. However, these could still be costly, particularly if you switch residences before your current contract expires, so make sure that you are well informed of the actual charges you will indeed be billed for before asking that your Xfinity Internet service be relocated and disconnected at the previous dwelling.
With that in mind, here is a step-by-step process for getting your service moved
1. Check whether Internet service Provider operates in your new house and which packages are on offer.
2. Go to the website of Xfinity and go to the ‘contact us’ tab and call them at 1-800-XFINITY and inform them that you intend to move and that you need to change your service. But when filling it, it is recommended that you should state the address you are currently living in and the new one.
3. It will then connect you to an Xfinity representative who will discuss the various plans and offers present in your locality and assist in selecting the right speed for you. They will provide guidance on how to upgrade or change your package if required.
4. List down all the initial service charges included in installation and activation. Inquire on whether you will be given your overall initial statement and when service will commence at the new house. In most cases, the process of transferring existing service is done without a contract that would extend the period of service.
5. Let them know the very day on which no services should be provided at the old address, and services should be provided at the new address. If it is an installation, schedule a technician to come in at a certain time for installation of the equipment. Preassembled home kits may also be available depending on the type of home, including self-setup kits.
6. After a date has been agreed, make sure to keep it in your diary. If moving is accompanied by switching of phone service providers also, then go for phone number transfer or get a new phone number allocated to you.
7. For other coaxial ports, grant access during the install day if a tech comes over to the house. If self-installing then one should follow all the instructions provided on the particular kit.
8. After installation, test your speeds using a site that is white-listed for such a task. Consult with Xfinity customer support services on any of the aspects that still require fixing or rectification.
Oh yeah, what about my Xfinity equipment?
In case you are relocating to a near area or within the same area, you may be lucky to find Xfinity TV Packages company allowing you to relocate your equipment such as cable modem to your new house. This reduces rental charges and the constant need to organize new equipment in the event. It is, however, important to note that some locations do not allow equipment transfer and therefore it is recommended that one gets in touch with an Xfinity agent. They can check on the description of your particular equipment and find out whether or not it is allowed to be moved.
Usually, the agent would recommend that you return your old Xfinity equipment to avoid a fee before informing the company that you need all new equipment to be delivered to the new location. Unfortunately, as I did not receive a confirmation receipt from the physical drop-off, I had to pay $45 USD for the unreturned equipment; however, if their records indicate that it was returned correctly, you do not have to pay the fees for unreturned equipment.
Service transfer date is used to mean the date the service will be transferred from the current service provider to the new one.
There are always those last-minute changes where closing dates are extended or the moving date is later than anticipated. Not to worry. If the start date of the new service or the termination date that the old service needs to be changed, then it has to be informed to Xfinity as soon as possible. Provided that prior notice is given at least three days before the proposed dates, such changes are normally allowed without incurring any additional cost. Just remember that most booking services give you a specific window in which you are allowed to cancel or modify your booking for free and anything that happens within the first 24 hours of a confirmed appointment usually comes with a price in the form of a rescheduling fee.
All in all, it was established that getting services such as Internet from Xfinity to a new home is quite possible as long as it is well planned. While going through it one should know what to expect in terms of availability, fees, installation, timelines, and equipment for it all to be efficient and not costly. All you must do is speak with their customer service department when they are still in the planning phase and everything should turn out just fine!
Call (844) 339-9555 to get a new Xfinity connection now!
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