Simply deciding to cancel your Cox cable subscription may seem like a daunting task. Cox is difficult to cancel through and needs the customer to call them more often than they can cancel the service. Nevertheless, if you have the time and energy, you can cancel your Cox services. Here is a detailed procedure on how to cancel Cox cable.
Search for Cox Account Information
When preparing to call to cancel, it is important to have all the information related to the account in Cox. This includes:
- Your Cox account number is the best identification that you can offer to the company whenever you need their services.
- The first and foremost basic information associated with the particular account
- It includes the current Cox subscription package and promos you are enjoying.
- Cox’s cable boxes or modems that you hire from the company and use for a certain amount of time
- Whether you opt for Cox bundled services like cable TV, internet, and home phone or not.
Having these details readily available will make the cancellation process go much more smoothly.
Look for Any Clauses Regarding Early Termination Fee
Check your Cox service contract to know whether you are to pay for any ETFs in case you terminate your contract prematurely. ETFs are usually $10-20 for each remaining month of your contract term. It is therefore important to avoid ETFs or you may be forced to wait until your contract.
Your contract end date is stated in your paper bill or, if you have a Cox online account, you can see it there. This way, you will be able to plan when to cancel to make the most of your subscription until the end date.
Call during working hours
As for the cancellation of services, one would have to talk to Cox either on the phone or in person. Even though they have an online chat option, they do not enable customers to completely cancel Cox subscriptions.
Contact Cox during their business hours within the weekdays because this will make it easier for them to cancel the services. Late calls, on the weekends or holidays, often result in longer hold times and speaking with overflow centers that may not be well-informed about cancellations.
Get Your Details Prepared Once More
When you are calling the Cox company, make sure that you say the words “disconnect” or “termination” to them as this means that you do not want to use their services anymore. The representative will once more request your account information such as account numbers, names on the account, the services you wish to remove, and so on.
Make sure you write down these so that you can refer to them when making the call. If one is searching for the account details at the same time he or she is on the call, this ends up being a very irritating process.
Inform the Rep if you are moving
If one of the reasons for canceling Cox is because you have to change your house, let the representative know of this. Relocating customers are often subjected to different cancellation policies and procedures as compared to other customers. Cox may also try to retain you by offering promotions for the new address.
Ask for a Cancellation Email Confirmation
While dealing with the agent when processing the cancellation, ask for an email confirmation of cancellation since you will have proof when on the phone. You want written proof directly from Cox with details like:
- Other things like cable TV, internet, or other services being canceled
- By what date will the cancellation of the agreement become effective?
- Any partial bill credits or equipment returned instructions
This is beneficial to you in case there are future disagreements on the billing of services within the contract.
Return any Cox equipment to the Cox location immediately.
If you rent cable boxes, modems, or routers from Cox, you will be given instructions on how to return them during the call. Ensure you get details like:
- If you are in this area and you have the following equipment, please return it to the drop-off points.
- Return timelines to avoid being charged unreturned equipment fees
- Cox store hours if you will return equipment there
Generally, you will need to return equipment in 5-7 days to avoid charges. Be sure to adhere to all return instructions provided to prevent any future difficulties.
Carefully Scrutinize Your Final Bill
After your services are officially canceled on the provided date, it is essential to analyze your final Cox bill carefully. Verify that all the charges make some degree of sense depending on the date you ceased to receive the service. I will write a letter disputing any charges that seem unfamiliar or suspicious to me.
You want your closing bill to be as low as possible, therefore you should take your time to go through your bill line per line. If the bill appears to be too high, you should call customer service once again and demand copies of all the charges.
Pay Your Balance Promptly
To ensure that you leave Cox without any problem, make sure you clear your last bill before the due date. This helps them have no loose ends with Cox and ensures that they are removed from your life completely. It is also important to note that even if you want to challenge some of the charges, you should then go ahead and pay for any amount that you think is agreeable.
Not paying attention to the last cable bill can cause Cox to report you to collections and thus affect your credit. As much as it is annoying to deal with cable companies, ensure that your credit remains good by paying as expected.
Free At Last – You Are Finally Free From Cox!
Cancelling your cable is something people assume to be a burden but it does not have to be an unpleasant experience if well planned. At this point, you have the right information needed to cancel Cox cable as highlighted in this guide. A clear organization, recording of interactions, asking questions, and ensuring that all issues are addressed will facilitate the process.
In a few months from now, you will be cable-free and can decide what kind of entertainment services will meet your requirements. While possible to leave Cox, there are some short-term inconveniences but in the long run, you will be saving some cash each month. Bravo for taking ownership of your services and spending!
Call (844) 340-5111 to get a new Cox connection now!
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