Spectrum Internet service is something that you may be thinking of canceling. Spectrum offer internet services which is among the leading internet service providers (ISPs) in the United States of America. Although they offer high internet speed and impressive connectivity to their customers, you may find yourself no longer comfortable using Spectrum at home.
It is possible to cancel Spectrum internet, however, it is pretty clear that Spectrum’s cancellation policies can be somewhat infuriating. To understand how it is easy to cancel Spectrum through following a series of steps outlined in this article, read all the steps outlined below.
Make Sure You Are Not in a Position That You Have Signed a Contract
Read Your Contract First
The first thing is to check terms and conditions with your Spectrum customer agreement and make sure you are not under any contract anymore. If you are still under an agreement, there is usually a clause about early cancellation which you have to meet should you wish to cancel.
Internet service Provider offers a free modem for new customers and most of its contracts are for either one year or two years. Contract end date can be found on the statement that you receive monthly for your internet connection. Be sure to cancel it not before your specific contract end date because this will attract a charge.
Spectrum typically levies up to $200 to terminate the contract before its usual period of use elapses. However, this fee may not be fixed and depends on the company, where you can review the terms and conditions of the agreement to determine the exact fee.
Consider Downgrading Plans First
Consider downgrading before canceling outright Depending on the reason for someone’s decision to cancel a subscription, it may be useful to think about downgrading before canceling outright.
If your contract lets you, then another way to avoid cancellation is by switching to a different Spectrum internet package, one with a lower rate than what you are currently subscribed to. This retains your Spectrum service while paying a much cheaper monthly rate. Popular Spectrum speed tiers you may consider downgrading to include:Popular Spectrum speed tiers you may consider downgrading to include:
200 Mbps plan
100 Mbps plan
30 Mbps plan
However, just bear in mind that Spectrum typically lets you change your package mid-contract but you won’t be able to opt for a lower plan. Often you are forced to wait until the contract term you have signed expires to downgrade tier without charges being imposed on you.
Set a Cancellation Date
Cancelling your subscription plan is equally important and should be chosen wisely.
If you are happy with the Spectrum service and you want to continue using it, then perfectly fine, but if you want to leave the contract, then you should select your Spectrum cancellation date after the term of your contract is over. It is unwise to do it sooner than 2 weeks after your call to cancel the order since this might alert the company. This provides enough time to allow their billing department to complete the closure of your account.
Do not forget any remaining days or weeks of service that may still be available to be used on the account. To avoid additional charges, the cancellation date should be selected after the 30 days periods have been completed.
Contact Spectrum Support to Cancel at 1 855 470 0707
Call Spectrum To Cancel
In order to cancel Spectrum internet for good, one should directly address the client support service over the phone. Regrettably, the online cancellation of Spectrum services as well as through email is unavailable.
Here is the complete process to follow
1. Call 1-(888) 795-8789. The number that appears in this case is the Spectrum customer service cancellation number.
2. You will receive an email with instructions to enter or verify your Spectrum internet account information. Some of the personal details that may be required include your name, address, account number and many others.
3. Explain to the support agent that you wish to cancel your spectrum internet. Be as precise as you can when naming the specific time in the future that you wish to cancel.
4. You could request the rep to allow you know of any early termination fees that would be invoked in case the account holder has a contractual agreement with the company. It is advisable to check any fees now, as it will help to assess the situation and avoid complications in the future.
5. Ask for an instant e-mail confirmation that reveals the agreed date of cancellation and any penalty fee that is involved. This will be helpful if there is one time conflict with the billing section further in the future.
Return Your Spectrum Equipment
Spectrum Equipment is a firm that requires its equipment to be returned to be avoided being charged; Bring back the Spectrum Equipment.
Spectrum stresses that any equipment you leased from them such as modems and routers should be returned or else you will be charged for equipment non return fees after you have officially canceled with the call center.
Returning the equipment back to a Spectrum store or by mail, it has to be done within up to 10 days following the cancellation of the service.
Common non-return charges from Spectrum if you fail to bring back equipment on time include:Common non-return charges from Spectrum if you fail to bring back equipment on time include:
Cable modem fees: low cost $75-$150
Wireless router fees: $10
Cable box fees: $6 a month fee until this item is returned
Therefore, to spare themselves from having to pay exorbitant equipment non-return fees, Spectrum customers should return leased Spectrum gear as soon as possible after cancelling their services.
Confirm Your Cancellation Details
It may sound obvious, but the first rule to follow when canceling a service is to double check every aspect of the cancellation.
Lastly, make sure to give Spectrum a call one more time when you have cancelled your subscription officially, about 2-3 days later. Check with another support representative to ensure that everything such as the cancel date and status of the equipment is well noted under your account.
Also, it would be wise to request the rep to send you another written notice of your Spectrum cancellation to make it easier for you to keep a record. It is especially useful in the future if you will attempt to reason with your credit card provider and challenge the charges that you believe are bogus.
After following all the outlined procedures, you ought to have effectively canceled your Spectrum internet service. The next thing that you need to do should be to pay attention to your account and billing details for the next one or two months to avoid being charged unfairly.
And if you did find that Spectrum was the best choice after all, you can always restart the service. And though any superior promotional prices or combos most likely will not be there in case you do.
Switching Providers After Spectrum
Are you preparing to look for new Internet providers after finally terminating your Spectrum subscription? Some popular alternatives to consider include:Some popular alternatives to consider include:
AT&T Internet
Verizon Fios
T-Mobile Home Internet
EarthLink
Viasat Internet
HughesNet
Before changing ISPs, always check up on all available ISPs in your locality and their offers. You must compare speeds offered, data provided if any, contract terms and conditions and special offers.
And get ready to switch to a new internet service provider once you have gone through all the necessary steps of cancelling your Spectrum connection! Telling Spectrum about your plans directly over the phone and quickly returning all equipment is beneficial to ensure that there will be no problems in future.
Call (844) 533-0888 to get a new Spectrum connection now!
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