It captures the aspect of many people cutting their cable TV subscription but still preferring to keep their internet subscription with Spectrum. Surprisingly, Spectrum does a good job of making this rather easy to do. Here are the steps that can be followed if one wants to get rid of Spectrum cable TV but continue using the Spectrum internet services.
1. Call Spectrum Customer Service
To change or cancel just the Spectrum Customer Service cable TV, the best way is through a phone call to 1-855-707-7328. To speak with a representative, please inform the person answering the phone that you are interested in canceling your cable television service but retaining internet service from Spectrum. The representative can then further assist with the cancellation process of the cable TV account.
2. Check Your Billing Details And Account Details
The customer service representative will first require that you provide your billing name, address, and account number to search for your account. Make sure to keep the following information handy whenever you will be dialing the phone. Remind them once more that your intention is to terminate cable TV services but retain internet service with the same provider.
3.For more information about promotions for its Internet-only service ask about our special offers.
Informs the representative that you will no longer require the cable TV service and inquire if they offer any cheaper price or any promotion for the internet connection without the cable TV services. They might be able to offer you a cheaper monthly internet price or other privileges to remain your customer for internet even if you quit cable.
4. Select Your Desired Date of Cable Disconnect
Cable TV services are available with the representative asking you the date on which you would wish to suspend your cable TV service. Choose a date which is at least 5-7 days in advance when making the request so that you do not have to make the call when the request has not been completed.
5. Ensure You Are Not Gonna Be Disconnected
Reconfirm with the representative that what you have understood is correct and only the cable TV will be disconnected and the Internet connection will remain active. To avoid having your Internet disconnected when they process the cancellation of the cable, ensure that your request was received correctly.
6. Request for Verification when Cable TV Service is Cancelled
When the conversation is finished, make sure you ask the service representative to provide a confirmation in writing that you only cancelled your Spectrum cable TV services and your Spectrum internet services will remain active with no disruptions. It will be helpful if you could obtain the name of the representative, as well as the confirmation number just for reference.
7. Return Cable Boxes Equipments
The next thing that you need to know is that when you are canceling cable, you have to return all your spectrum cable boxes, digital adapters and other equipments. Spectrum will inform you whether they use prepaid returning boxes/labels or if you must take a trip to the nearby service centers to return products. Some conditions state that it may be possible to charge for the equipment if it is not returned.
8. Please take a while and go through your final bill before leaving the hospital.
After some time, when you receive your next bill, ensure that you go through all the charges to make sure you were only charged for internet services without being charged for any cable TV services that you deregistered. Do not get caught with equipment return fees or other charges that you never thought you would incur.
Cutting out cable television but remaining a Spectrum broadband customer is a fairly uncomplicated process if one knows what to consider. When calling this number to cancel services, the following steps ensure that it is easy to cancel cable TV while retaining the internet service from Spectrum. Phone them with your account info prepared and all the explicit information as to which services you no longer wish to use with the request. The convenience of keeping only internet services together with them once you have cut off cable is as simple provided that your demands are well delivered.
Call (844) 533-0888 to get a new Spectrum connection now!
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