It is important to note that there are definitely differences in the fees that AT&T charges for a technician visit based on service type and the particular service that is needed for repair or installation. Here is an overview of what you can expect to pay
Installation Fees
Therefore, it means that for new installation such as installing internet service, DirecTV in your home among others, AT&T does not ask you to incur an extra cost for a technician especially where you are booking a regular tech. Installation costs are usually part of the first month fees or included in the package rates that you pay when subscribing to the service. For instance, getting fiber optic Internet installed means you won’t pay any extra charges for a technician to do the same.
Additional charges may apply for other services such as a specifier or other technician’s time if you are requesting a more complex customized installation.
Service Call Fees
If you are a customer of AT&T and you are already on phone, Internet service Provider or satellite TV and need an attendant to come and fix something or attend to some technical issues, then you will need to incur a service call fee of $99 and above. Additional fees may apply:
- If the technician’s visit lasts for more than 1 hour, then an addition of $ 85 for every other 30 minutes will be charged by AT&T.
- After working hours, and weekend services which include late at night and same day services attract an extra charge of $180 and above
- It is likely that there are mileage charges for homes that are remotely located or are situated at outskirt areas.
Wiring or Cabling Work
In cases where the work pertains to inside wiring, cables or jacks, either installation or repair, charges are made according to the hours spent by the technician and the material used. Primary inside wiring ranges from $130 per hour for a minimum of 1 hour. Whole home rewiring, for instance, would attract more than simple tasks such as installation of new sockets.
Satellite TV Services
DirecTV, owned by AT&T, bills $59 for a basic technician to fix or make some changes to the dish. Additional fees apply for more complex installations or repairs: Additional fees apply for more complex installations or repairs:
- DirecTV installation or dish mounting is $99 for a new installation.
- Other costs that are involved and that are much more frequent are the costs of the wiring or cabling work, which is $129 per hour.
- Emergency or urgent requests such as calls during night time, on weekends or on the same day the service is required are $105-$180.
Fee Waivers
AT&T does waive service call fees in some scenarios depending on your account tenure or warranty status
- New installations are good for one month and refresher technicians are available for adjustment within this period.
- But, in the case of a premium tech support plan, Protection Pack, one is not charged any fee.
- For mechanical problems that fall under the equipment manufacturers warranty period
Therefore, it is safe to conclude that a general AT&T technician dispatch fee ranges between $100 in most circumstances, but the need for a waiver is possible. Owners will be charged more for any major or complex repairs, any repairs carried out during odd hours, any extra installations requested within the premises besides general ones and any extra wiring or cabling requirements within the compound.
Call (844) 905-5001 to get a new AT&T connection now!
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