If you are planning to cancel the Cox cable services, certain simple procedures can be followed to cancel it smoothly. People can now easily opt for cable TV alternatives such as streaming, hence the increased instances of cord-cutting. This guide will show you how to cancel Cox cable properly.
Verify If You Have a Contract
The first step that you are likely to make will be to determine whether you are bound by a contractual agreement with Cox. Many cable companies expect clients to subscribe to their services for a year or even more to be able to enjoy discounted rates. If you cancel while still under a contract you will normally be charged for early cancellation fees.
Glance at your most recent Cox billing statement or visit the Cox website and sign in. In the account details section, check if you have a contract end date. If you do and it is more than 30 days out, you may have to pay if you cancel now. Determine if it is worthwhile to incur the fee or to wait out the contract length before finding another provider.
By knowing the fees beforehand, you will be in a position to plan and determine whether to wait for the contract period or to pay for the penalties. Research has given an estimate of about $ 120 of the early termination fee, though it sometimes reaches higher amounts.
Consider Downgrading First
If you want to reduce your spending but still are within the contract agreement with Cox, you should look for a way to reduce your package rather than cancel it. Eliminating cable can reduce your monthly expenses until the contract period with the cable company expires.
Dial the company’s customer service number and inquire if there are cheaper offers available. Make it clear that the motivation is to lower your bill in the meantime. These are likely to shed some of the channels but retain major broadcast networks that are included in all packages. And you will not have to pay cancellation penalties.
Return Rented Equipment
Then, consider any Cox equipment that you are currently using, such as cable boxes and receivers, DVRs, and modems. You need to return these when you cancel, so please contact Cox for further information. In most areas, customers can return items to a local Cox store for faster processing.
Ensure that one gets a receipt depicting that the equipment was returned. Cox will charge unrecovered device fees of $150 if those boxes are not returned within one month of canceling. So please do not omit this important step.
Call to Cancel Service
Once your subscription journey is over and the equipment has been returned, you are free to cancel. To cancel Cox services, call the dedicated cancellation line at 844-206-2625. Inform the cable agent that you wish to cancel your cable services as of right now. The cable companies will do everything in their power to make sure that they keep you as their customer through offers and promotions so be firm if you need to sever their services.
Once the cancellation is finalized, the agent will let you know the total amount to pay and the date of cancellation. Service should be disabled after your current billing cycle is complete. Be prepared to be asked basic questions regarding the cancellation and your time with Cox. The feedback may help Cox enhance products.
Another way, which is also available on the official website of Cox, is to cancel the service through the online chat. While, not as direct, this allows you to bypass retention offers and sales appeals from phone operators.
Consider Reconnecting Costs
Even though cord-cutting is becoming fashionable due to the ability to save money, there are no ways to avoid having post-TV-buying regret. However, if within 60 days you discover that you need cable again, Cox does make it relatively easy to reconnect in most instances. You will just pay a $25 one-time activation fee, thus no need to worry about installation and startup charges. Therefore, you should not get too worried if you are indecisive and switch your decision after disconnecting.
However, if canceling a contract, then a new contract would have to be taken either to restart or renew the contract. Moreover, such promotions would not be applicable if one has to re-subscribe to the service. Consider those risks when identifying the right time to cancel the services with Cox.
Understand Billing After Cancellation
Once the service has been canceled with Cox Cable, the provider cannot demand future service. But do review the final bill carefully. It will credit up to the disconnection date on the service you have paid for in the current month. Prepare for a partial one-month charge and any other outstanding charges that you may be incurring.
Make sure you are not charged for the next month because service will not be provided anymore. In case you are charged for any items or fees after you cancel your subscription, you should report such items to Cox. It can help avoid collection threats in the future.
After disconnecting, you will likely receive notifications from Cox to reconnect service. As a general rule, if you have not signed up for a service, do not worry that it is an attempt to re-sign you up – it is simply an advertisement and involves no obligations on your part. Regarding any type of message that encourages you to re-subscribe after having canceled the service officially, it is appropriate to ignore them.
Consider Alternatives
After cutting the cord, there is wisdom in thinking about streaming services as a replacement for cable television. Services such as YouTube TV, Hulu Live TV, Sling, and others allow you to watch live channels, as well as specific programs on-demand. A key advantage is that the cost of using Sling is cheaper than that of conventional cable services.
Streaming apps are visible everywhere, on smart devices and mobile gadgets. Say bye to a cable subscription because now you can watch TV conveniently without it.
They should also consider watching more free over-the-air antenna channels so that they do not spend so much on cable subscriptions. It also makes the picture quality of broadcast networks clearer most of the time. An antenna draws several dozen channels, so consider options that can replace the need for a paid cable.
The idea is to consider options before entering the cable-cutting territory. This way, it is easier to have a transition without interruption of television, and where people can continue to watch their favorite shows.
Getting rid of Cox Cable requires some planning in terms of cancellations, equipment return as well as final payment. Of course, for those tired of high cable bills, the plethora of streaming entertainment options makes it quite possible. Read the following guide so that you can effectively cut your connection from Cox and determine whether living without cable is the best thing for you in the long run.
Call (844) 340-5111 to get a new Cox connection now!
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