Introduction
Cox Communications is a cable and telecommunications company that is among the largest and probably the most established in the United States. It provides cable television, telephone, and broadband internet services to various residential and commercial clients in eighteen states of America.
To cancel your Cox internet service provider, you must go through a few basic procedures that have been mentioned below. This article offers a detailed procedure on how to correctly cancel the Cox internet subscription and return their equipment to prevent being charged after cancellation is carried out.
Find Out If You Are Contracted
Firstly, you should find out whether you have an active contract with Cox or not. If you want to know the complete terms of your contract, read your welcome letter or account statement. The majority of Cox internet plans are on a limited-term basis, which can range from 12 to 24 months.
If you are still under contract, then you may have to pay for early termination if you wish to cancel. For residential plans, it is normally $100 plus any unpaid rental charges or equipment that was not returned. If you are in a contract term, cancellation is not allowed without incurring a penalty.
You have the option to stay put till your current term expires if you do not want to incur the termination fees. Of course, Cox will automatically renew your contract when the current term expires, so you still have to cancel it deliberately.
To cancel, please get in touch with Cox Customer Support.
If you are out of your contract period or willing to pay early termination fees, you can call the Cox customer care department to terminate the internet service.
You have two options to cancel your service - by phone or online chat:
1. You may call the number 866-961-0027 for cancellation of your reservation and to talk to a cancellation specialist. Say that you wish to cancel your internet service and be ready to mention your account number or any other identification number when asked.
2. Go to www.cox.com, click on “Support”, and begin an online live chat. I would ask the chat agent to help me cancel the internet connection service and give them the necessary account details.
Phone support is available while chat support is available round the clock. On the time when you start canceling, you will be required to provide some account information for identification purposes. You will need your account number as well as your home address.
Speak Your Process to Do So of Cancellation of Service
Be very specific and say that you wish to voluntarily cancel or suspend your Cox internet service. Make them informed of the date from which you want to stop the service if you want the service to be stopped from a specific date forward.
The agent is likely to inquire why you want to cancel the service, whether it be for personal reasons, dissatisfaction, or job loss. If needed, be assertive and inform them that cutting the internet connection will be enough without providing more information.
Return Cox Equipment
Cox offers some equipment such as modems and routers to customers. If you have borrowed anything from them that you used in gaining access to their internet services you will have to return it upon cancellation.
The customer representative will also explain how and where one can return equipment that has been hired. You may need to go to a Cox store near you or book a pick-up from the comfort of your home. It is important not to return all rented equipment in good condition within two weeks of cancelation as it attracts extra fees.
Final Bill and Cancellation Confirmation
After Cox has disconnected your internet service, ask them to provide you with an invoice with charges up to the date of cancellation. Check this for correctness and make sure it has correct discount rates for services not provided.
It is also recommended that you request a cancellation confirmation email and account number for your records. Make sure to save it together with your final bill to show that you cleared your account with Cox and you do not owe the company anything.
Sign up For New Services in the Future
However, this means that even if you have had your internet subscription canceled by Cox, you can subscribe to their services once again if ever you relocate to their service area or if you require a new connection. Cutting the service at the moment does not exempt one from accessing their promotion at a later time.
It is important to point out, though, that if you owe any balances on your prior Cox account, you may have to pay those before getting service again. To prevent problems in the future, it is preferable to always close all unnecessary connections quickly and correctly.
Conclusion
Cutting off your Cox service is as simple as picking up the phone or initiating an online chat. Ensure there is no legal obligation to continue patronizing the service provider, return service equipment on time, pay all outstanding charges, and receive a cancellation confirmation. By following these simple procedures, you will be able to disconnect your internet without a lot of struggle. Besides, you can always register as a new customer when you need products based on your situation.
Call (844) 340-5111 to get a new Cox connection now!
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