Having internet service through Spectrum (formerly Time Warner Cable) is relatively easy if the service is good; however, when you change your mind and want to try and cancel the service, it is not an easy endeavor. Read on to find how to cancel Internet service Provider by following the detailed procedures outlined herein.
Spectrum is one of the biggest telecommunication companies in the United States and has a vast customer base that relies on its internet services.
There are a few common reasons you may want to cancel your Spectrum Internet service
- You are going somewhere which Spectrum does not operate in. If for instance, they are moving into a new home or apartment that is not within their network, then it is time to look for another carrier.
- It has to be a more expensive service from a competitor or one that offers service at a faster speed. Spectrum often hikes up the monthly internet costs, and therefore, there may be another company that offers the same or a faster speed for a cheaper price in the same region.
- You’re managing costs and losses. Canceling a Spectrum Internet plan can help lower the monthly bills if your budget no longer supports having a home internet plan.
- You are not happy with the speed, availability or customer service provided by the firms. Considering the fact that Spectrum is notorious for giving the public frequent outages, slow speed and corresponding poor customer service – you may feel like changing it all.
Can I Cancel My Spectrum Internet Subscription?
If you've decided Spectrum Internet is no longer the best option for your home and you want to cut ties, here is the full process to cancel:If you've decided Spectrum Internet is no longer the best option for your home and you want to cut ties, here is the full process to cancel:
1. Find Out If You Are Being Employed On Contract Basis
First, go the Spectrum website and log into your account and then take a look at your account information to see if you are still bound by a two-year service contract. This will let you know if there are penalties when cancelling quickly and if they are payable.
Duration of the contract which people sign with Spectrum Internet usually ranges between one year and two years. If you are under contract but still desire to cancel your service, you will have to pay a fee based on the number of months left on the contract – this is usually between $10 to $20 per month.
2. Keep off from Spectrum and contact their Customer Service for cancellations.
After you decide if you will indeed be coming across early termination fees or not, you can call Spectrum at 1-855-757-7328 Just when you hear the message from the recorded voice, you will have to choose for yourself and say cancel service. This will connect you with the cancellation department, which is a specialized one.
Explain to the representative you are canceling the home internet services and he or she can give you detailed account information regarding any final bills or any other charges that you are likely to incur.
It may be tempting to simply refrain from answering the call to cancel it on the website but the representatives can cancel it right away while on the website it may take a few more steps and it will take longer. From their direct involvement in handling cancellations, they can guarantee that everything will be shut off in their system.
3. There is no information on promotion account credits but you can ask for more information about it.
Before cancelling the Spectrum Internet you need to call and ask whether the representative can suggest you switch into any other offer with a lower price that is a new customer offer rather than completely disconnecting the service. They can only perhaps provide you with a cheaper promotional rate or even a regular cheaper rate to keep your subscription.
For instance, informing them that another carrier promised faster speed for a lesser price may enable the rep to match the promise. However, it is important to remember that there can always be a catch, including setup fees, taxes or any other new change in the deal.
4. Agree on the final billing date of the services and fees for services.
Before completely disconnecting, verify if you will have internet connection with Spectrum until the agreed date and ensure that you are aware of the total bill to be incurred including an early termination fee if there is any and has not been fully paid. This helps avoid finding a new addition to your bill the next time you use the service.
Be specific and say that you want them to stop services from being provided right now. It really should be the date that their system totally blocks these users’ Internet connection and stops charging these monthly fees.
5. Return Any Leased Equipment
If you are a Spectrum subscriber and you have been using modem, router or any other hardware from them, then get rid of this equipment after the service. If not, you may find that equipment fees are being added to your final bill and never paid back to you.
For those who may have leased devices, the representative when cancelling can inform you if you need to schedule a pick-up so that you do not have to drop-off at any local Spectrum store and the date you need to return the devices for you not to continue being billed. Ensure you have copies of the documents indicating that the equipment has been returned as required.
6. Pay Your Final Bill
As soon as you agree on a certain date after which the account will be cancelled, and provided that you have also returned all leased equipments, there should not be any other monthly bill other than the final one. This would comprise of a proportional amount if you were to terminate their service mid billing cycle as well as the early termination fees if any.
It is important that you make this last payment without delay, so that Spectrum zeroes out your account to zero. Non- payment could even lead to having the account put in collections, which will remain on your credit history for several years.
And Remember To Take Off Auto Pay
When paying that last bill, remember to verify that you have cancelled or turned off autopay or automatic payments to spectrum. This makes certain that they can not go on drafting monthly service fees from your linked bank account after you think the service was already terminated and disconnected. Its also important not to pay any more headaches later on or an unneeded overdraft fee.
Also clear any credit card details as it smoothen bill payments if it was earlier set to deduct the payment for every month’s bill from the account.
Enjoy Life After Spectrum!
Disconnecting from Spectrum Internet service because of relocation, discovering one can find faster rates, or just being simply annoyed with Spectrum’s performance is rather empowering! As long as you do all the above cancellation steps pointed above, then you shall not have any strident when departing from their network.
Your service is officially disconnected, all the leased equipment has been submitted, the final amount has been paid, and all the automatic payments have been stopped – now you can start using the services of another internet provider or even simply leave the home internet connection!
Call (844) 533-0888 to get a new Spectrum connection now!
Read More:
How Good Is Spectrum Internet?
How Much Is Spectrum Basic Internet?
How To Cancel My Spectrum Internet?
