Verizon Fios is a telecommunications network service provider in the United States offering fiber optics internet as well as cable television and telephone services. It provides broadband internet connection and several channel lineup options for television. However, you may find yourself in a situation where you feel like you no longer want Fio's service and would wish to change to another service provider. Here, we have outlined how one could cancel Fios, this is a process that takes several steps but is quite simple if one is patient enough. This article will therefore give details on how to cancel a Verizon Fios subscription by phone, through a chat, via an online account, or even in person at a Verizon store.
When to Cancel Fios
Here are some reasons why you may need to cancel Fios: The most common include:
- Living in a do-not-enter zone for Verizon Fios – If you move to a location where Verizon Fios is not available, you are likely to have to cancel.
- Too expensive – Fios has been known to raise its prices for its services over time. If the monthly costs have become expensive for you, then it is okay to cancel the subscription.
- Customer Service – If you encounter unconstructive support or technical problems that Verizon was unable to address, you may be forced to cancel Fios.
- Changing service – Another reason is that you might come across a close competitor such as Comcast Xfinity and discover that it has better offers or plans than Verizon.
Whether it is for any of the above-stated or any other reasons, canceling Fios is possible if one feels like they are not getting their deserved satisfaction as a customer.
Cancelling Fios by Phone
The easiest method to cancel Verizon Fios is through a phone call. Here is the step-by-step process:Here is the step-by-step process:
1. How to find Fios account number - This can be located on your most present bill statement or in your Verizon My Account. Having the number at hand makes the process of canceling faster.
2. Verizon customer service can be reached on the phone by dialing 800 837 4966.
3. Instruct the automated system on the phone to transfer you to a human representative and proceed to explain that you want to disconnect the service.
4. Choose which Fios services you wish to discontinue – internet, television, telephone. You can cancel just one service instead of your whole tuple if you want to do so.
5. Provide the date you desire the cancellation and service disconnection to occur.
6. Always request a confirmation number every time you make a cancellation request. Keep this number for your reference and to prove that the cancellation is in progress.
7. It is only reasonable to return Fios equipment if one opts for renting services such as routers, modems, and set-top boxes. If you fail to bring back the borrowed gear, you may be required to pay for the full cost of the equipment.
The phone cancellation takes approximately 5-10 minutes to complete. If you get the confirmation number, Verizon will discontinue services as per the date provided without any charges for early termination of the contract.
Cancelling Online Through Chat
Verizon empowers its online customers to cancel Fios via live chat. Here are the steps:
1. Go to Verizon's Support page https:>//www.verizon.com/support/consumer/contact-us/chat
2. Upon a prompt that asks whether you want to sign in or not, click the ‘No’ button.
3. In the options that are provided under the header “What can we help you with today?” click on “Account & Billing” > “Cancel Service”.
4. On the following page, for the question asking whether you want any service from Verizon, select “No”.
5. Select “Have a representative contact me” to join the chat line.
6. Within the next few minutes, you will be able to talk to a Verizon rep who will help you get your disconnection initiated. What Fios services need to be cancelled and when should the cancellation take place?
7. Request the chat rep to give you an email with a written cancellation along with a confirmation number.
8. It is advisable to return any rented Fios equipment such as routers to avoid being charged unreturned equipment fees.
The chat cancellation method is suitable for those who would like to receive a written confirmation of the cancellation from their home. However, phones may be faster during those moments when a large number of people are on chat and in queues.
Closing Through Verizon Website Customer Service
Some subscribers of Verizon can cancel Fios online through their account without needing to talk to anyone. Follow these instructions:
1. Go to Verizon's My Fios login https:http://www.verizon.com/about/our-company/news-releases/2018/02/verizon-opens-new-technology-division.html http://www.verizon.com/login/
2. Please sign in using your Verizon user ID and password.
3. From My Verizon menu select the ‘Account’ option then ‘Cancel Service’.
4. Select ‘Fios Internet’ or ‘Fios TV’ or any other relevant tile to cancel the respective section of your Fios package.
5. Select the cancel date and agree with the terms that have been stated by checking the disclaimer checkbox.
6. You should be given an email confirmation of the notice of cancellation. Keep a copy of this written cancellation request.
7. If canceling entirely, return any Fios routers, modems, or set-top boxes to local Verizon stores. Verizon’s equipment can only be retained if at least one Fios service is maintained with the company.
The online account cancellation method ensures that one can cancel the services within a short duration of time. However, you may have to dial customer service after that if there is leased equipment to be collected from your home by Verizon.
Cancelling In Person at Verizon Store
Local customers who wish to cancel Fios face-to-face can do so easily by visiting the Verizon retail store. Here is how it works: Here is how it works:
1. Be sure to bring a photo ID issued by the government and any Fios hardware equipment that was issued such as routers and DVR boxes.
2. When speaking to the sales rep, state that you want to cancel your Verizon services and terminate the account and the date by which you would like this done.
3. Return any Fios equipment that was borrowed, such as a modem or a WiFi booster to avoid paying extra fees for not returning them.
4. Demand to receive the written cancellation confirmation documentation before leaving the store of Verizon. Save this cancellation notice from the store representative.
5. Reconfirm within 3 business days online or by contacting support to make sure cancellation orders are accurately processed by the cutoff date with no penalties and additional early termination fees. It is, however, worth noting that mistakes do occasionally happen in person.
Further assurance can be found in the in-store cancellation feature that enables you to disengage Fios directly. However, they take time during those few hours when the store is busy with customers, and the traffic is massive.
Cancellation Next Steps
Once you disconnect Fios services, there are still a few loose ends to tie up:
- Review the final bill when received – Make sure that there are no additional charges that should not have been there. Captive rates stop when service is complete.
- Paying early termination fees if under a contract - It is usually at most $350 depending on when you signed the contract with the service provider.
- Stop recurring payments if any – Canceling your card or bank account information helps to prevent unauthorized spending.
- Return elements of self-installation kit equipment to UPS such as power adapters or fiber optic cables. Get back a little of a refund if rent directly from Verizon.
It is important to note that upon termination, Verizon takes 30 days to process account dissolution. Thus, there may still be some level of interaction during this stage of administrative transition. In the absence of any outstanding balance, your business related to Verizon Fios will be complete once this is done.
Conclusion
Canceling Verizon Fios is possible when it is time to change providers or remove unnecessary services because of relocation, financial concerns, or disappointment. This article explains how to easily self-disconnect Fios using the phone, through the Fios chat service, through the Fios account portal, or by visiting a physical Verizon Fios store. However, it is recommended to ensure that one gets the cancellation confirmation documents, returns all leased equipment, and reviews bills for termination fees after cancellations. After all of this, you may want to cancel Fios because it then allows you to seek cheaper or better services from another provider.
Call (844) 967-4555 to get a new Verizon Fios connection now!
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