Therefore, you have resolved that you do not need Spectrum internet anymore and you want to dissociate yourself from them. Pausing your Spectrum Internet service Provider is an easy procedure that you can follow. Nonetheless, below are some vital measures that you would need to undertake to terminate your Spectrum internet connection legally and to prevent accruing charges. Here are the important points that one should understand relating to how to right deregulate spectrum internet.
Give 30 Days Notice
It is common for Spectrum to demand that its customers inform them of the plan to discontinue the service 30 days prior to the disconnection. You are advised to contact Spectrum or talk to one of your service providers, to let him/her know that you are going to cancel the service 30 days prior to the date on which you do not wish to receive their services.
If you cancel before 30 days of the due date, then this offer may be subject to early termination fees. However, Spectrum’s termination fee is usually not charged if you are planning to relocate to an area that the company does not offer its services in. But you will have to give them some details of your move if you want to get this done.
Return All Leased Equipment
The next step is to return any Spectrum equipment that the client had rented from them like modem, router or cable boxes. Spectrum expects all leased equipment to be returned within 15 days of disconnecting your service meaning you cannot take your time in returning the equipment, especially if you are not happy with their services.
The most convenient way involves going back to the store with your Spectrum product and have it checked by a store representative whether the equipment has been retrieved or not. You should get a receipt for the equipment so that in case of anything you can provide a receipt to show that you returned the equipment. It is breaking news to people to just leave leased equipment at one of their facilities without confirmation.
However, if the return of the equipment is not feasible physically then Spectrum may arrange for a pickup at the consumer’s convenience. It’s fine as long as you make sure that the equipment is packed again for the return trip. It is equally important to keep all the tracking information for reference.
However, they have pointed out that if you do not return their equipment, then Spectrum has the right to charge you some fees and charges on your bill. Thus, returning all the items leased becomes pertinent to closing the service section correctly.
Pay Your Final Bill
For Spectrum, you should expect an invoice at least 30 days after you cancel the service. It is wise to scrutinize the bill and ensure one pays the amount that is due on the bill. If you default with your Spectrum payment, your balance can be turned over to a collection agency and affect your credit rating.
If you believe you have been charged for something that you did not use, or which you believe you were wrongly charged, it is important to immediately contact the Spectrum customer service department to complain about the charges that you never incurred. Erasing wrong charges or some fees on the final bill is less of a challenge to accomplish before making a full payment.
Cancel Auto-Pay Accounts
If you were one of the people subscribed to the auto-pay for the Spectrum service, then it is also very important to unsubscribe from this service. If you are a Spectrum subscriber, you would need to contact Spectrum or go to your Spectrum online account and cancel any payment information such as bank accounts or credit cards that are connected with auto-payment each month.
Skipping the auto-pay means that you will never find yourself paying Spectrum every month after you have terminated your subscription. It’s often forgotten so as a rule, it should be cancelled immediately.
All my accounts as double-checked are now closed.
A couple weeks after your service have officially been disconnected with Spectrum, go online to login into your account or you call customer service again. Confirm that your Spectrum account is correctly closed and that there are no further charges resulting from the service.
In this way, it will be possible to make sure billing or accounts are closed even if your Spectrum account is shut down, avoiding possible missed matters. Making sure that you have confirmed that all the necessary cancellations and closures have been made minimizes any problems that might be experienced in the future.
Is the 30 Day Money Back Guarantee Applicable to Your Case?
But if you are planning on cancelling Spectrum then you must ensure whether or not you fall under their satisfaction guarantee refund policy. To my surprise, majority of the Spectrum Internet Plan include a 30-day money back guarantee offer.
This is provided you cancel service after the first one and thirty days, and then you will get a refund of the base monthly internet fees you have been charged. This makes it possible for you to, in a way, sample the Spectrum service for a whole month with the chances of canceling the service if you are unsatisfied with it, without incurring any cost.
The money back guarantee can therefore help to complement the disconnect process, in the event that you are within the time line of eligibility. Let me clarify that these 30 days begin from the moment you register with the platform and not from the moment when you get the Spectrum installation. Taxes, surcharges, and equipment rentals fees have not been factored into this – only the cost of the monthly bare internet connection.
Ensure so you can include it into your disconnect process that you are not qualified to get a refund in the course of cancelling.
Informing Spectrum You’re Moving
As we have seen, the steps of how to disconnect your Spectrum internet service are as follows: However, a few more changes to consider if you are only relocating and need to cancel Spectrum due to relocation.
First, do this as early as you can, informing as much in advance of your move as possible. This gives Spectrum time to process cancelling service at one location, also offering a chance or ability to transfer or start up a new service at your new address if the place is one of the Spectrum areas they operate in.
Also make sure to have all the relevant details on you when calling Spectrum with a request to cancel a subscription due to a move. Instead of proving the service disconnected without having a forwarding address, they will have to identify and modify the account records with your new address.
Finally, if Spectrum is available in the area you plan to relocate to you can get information on other available offers for new Spectrum customers. Even if you are already a Spectrum customer, new to that particular geographic region you may receive new customer offers which cover many offers such as discounted rates, offers on bundled packages, and other offers. This can help to reduce the sting of having to disconnect and reconnect Spectrum internet after shift.
Graceful process of exiting your Spectrum subscription
Canceling service with Spectrum for your home internet can cause some amount of distress if you are moving or just switching providers. Nevertheless, by providing Spectrum proper notice for the disconnection or by returning leased equipment, paying the last invoice or balancing paying any outstanding items on the account you could easily sever all ties with Spectrum without any future issues or problems after the service termination.
Call (844) 533-0888 to get a new Spectrum connection now!
