For more information on downgrading your Spectrum Internet plan, please follow the following steps
While checking your current Spectrum internet package, you might feel that the internet speed you are availing is much higher than your requirement, so you can cut down on internet plans and thus save some bucks. Spectrum has made it quite simple to downgraded internet service if you find that you no longer need the current service you are receiving. The following is a guide on how to apply for the Spectrum internet plan downgrade.
Assess Your Internet Needs
Before making such a decision, try to be more objective about your internet speed needs and see if there is a possibility to reduce them significantly. Spectrum delivers download speeds that vary between 100 Mbps and 940 Mbps depending on the place you live and the package you choose. For those who mostly use the internet for email and social media, sparsely watch videos, a 100 Mbps package is more than enough. That being said, if you have four or more individuals streaming 4K videos, or gaming: it will be wise to upgrade to a higher tier plan.
Check Your Contract Status
You can simply go to the Spectrum website and login into your account, and look under the account information for details about whether or not you are under contract. If you have recently joined Spectrum, you have to carefully stay away from Spectrum early termination fees, especially if you choose to downgrade your plan shortly after signing up. The contract termination fee is usually the early termination fee which ranges to $200 depending on the initial commitment of the chosen plan. In most cases, you will have to keep yourself glued to the 1 or 2 year contact period before you can rearrange anything.
Compare New Plan Pricing
As soon as you are assured that you are not locked in at a higher price, check the price of the lower internet tiers of your locality versus what you are paying. Spectrum has the following packages as its main residential services which include; Spectrum Internet (100 Mbps), Internet Ultra (400 Mbps), Internet Gig(940 Mbps). Availability varies by region. There is also another Internet plan known as Spectrum Internet Assist, which is specifically for lower income consumers. Cutting down a tier can save you as much as $10-20, even if it is the basic tier that is being cut down. It should therefore ensure that the amount of savings achieved is in order with what was expected before demanding for the downgrade.
Request a Service Change
When you are ready, the best thing to do is contact Spectrum directly and formally ask them to lower your plan. If you wish to have a chat with an agent or in any other way, you can reach out to 1-833-694-9259. Tell them that you would like to reduce your internet speed, and be as detailed as possible mentioning the particular plan you would prefer. Before requesting the account downgrade, the agent will verify the account status and the availability of new plans in the specified service area.
Confirm Your Request
Spectrum should reply to your email with the details of your change request in the services that you want to change. Some of these are when the new lower rate will begin and how it affects the current billing cycle you have. If any of them looks to be wrong, it’s best to reach out to their support team to fix. Otherwise, you can wait for the plan downgrade request to complete on its own when the next billing cycle is due.
Run Speed Tests Post-Change
After this downgrade, you’ll want to check your true internet speed and not the advertised one. You should use a site like Speedtest.net or Fast.com to run a speed test at different periods of the day. Check that your speeds align with the new, lower tier you requested, and that they are as promised during peak evening usage, where overall internet traffic is at its highest. If your speeds are much lower than expected, and are persistent, then you should get in touch with Spectrum.
Pay Your Updated Bill
I must admit that on your first bill after you have been downgraded, there are things that you will be able to see with your naked eyes. The next bill should represent the actual price which is the lower monthly rate for a slower new internet connection. In the future, use notifications for the calendar to prompt the reviewing of charges at least once a month to check for billing discrepancies. Often do not hesitate to clarify any expenses that seem a little off or more than what you agreed on. Consumers should remember that Spectrum will introduce slight rate increases from time to time, but it is worth being attentive.
Consider a Promotional Rate
If you are done and feel that the downgrade was extreme, and you might need to regain the faster speed, consult Spectrum concerning promotions. If you are among the customers who altered to a slower internet package before, you’ll be provided an opportunity to return to your account at a 50% discount for the next twelve months. However, do not be misled by these promotional prices because they will only last for a short period before they go back to the normal or higher price to reflect the new normal.
Making decisions in the future is another area that may be affected by attention deficit hyperactivity disorder as a person with this illness has to change plans constantly.
Remind yourself that you are not stuck with those speeds for life after signing up for a Spectrum internet slow down. You can replicate this process in the future to convert between a lower and higher tier plan depending on the need for household internet in the future. Regardless of whether a subscriber is looking to cut costs and opt for a smaller connection or get faster connections for more devices, Spectrum only makes the process of changing internet services simple. That way, the parties are not locked into a specific contract for months with no possibility to make changes.
Cancelling or downgrading your Spectrum internet subscription might sound scary, but it is actually just a phone call or an online conversation away. As per the steps mentioned in this guide, you will be able to downgrade your broadband plan without any hassle and save a fixed sum of money every month with a new plan that is more appropriate for your usage. If you encounter any problems or doubts after receiving the paper, do not hesitate to contact their customer service.
Call (844) 533-0888 to get a new Spectrum connection now!
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