Resetting your CenturyLink modem is a very simple process that you can follow to renew your connection. There are a few reasons why rebooting your modem may help:
- It can help reinstate the modem’s linkage to the CenturyLink network, thereby regaining connectivity. This is especially helpful if your internet is slow or not working properly at the time of your exam.
- It is a process that refreshes the hardware and software on your modem that may at times get stuck, freeze, or develop issues. It is amazing how resetting everything could solve problems sometimes.
- It can sometimes resolve temporary issues such as issues with obtaining a new IP address from CenturyLink. This is usually cleared by releasing and renewing the IP address during a rebooting of the system.
- It also resets the DNS settings and frees up some memory on the modem that the cryptocurrency mining malware or any other malicious software may have been using. This clean slate can sweep out viruses.
Here are the general steps to reboot your CenturyLink modem but the steps may slightly differ depending on the model: Here's a step-by-step guide:
1. Locate your CenturyLink modem. It is usually located close to your main telephone connection. Some modems are vertically oriented in the shape of a box while some are horizontal. Include the model number that is normally written on a white label if you are not sure.
2. Find the cable that goes from the modem to a source of electrical supply such as a socket, protector, or extension socket.
3. Perform the restart by turning off the modem removing the plug and waiting for 10 to 15 minutes. This allows time for the hardware components to power off and discharge fully.
4. Replace the power cord securely back into the socket. Wait for the lights on the modem to start blinking. This may take 1-2 minutes.
5. Check the front for modem status lights: Check the front for modem status lights:
- The power light should come on and illuminate a solid green color to show that the device is receiving electrical power.
- The DSL light should begin blinking before turning steady when it connects to CenturyLink’s network. It may blink as it complies, as I have helped it by correcting the following errors:
- Downstream and upstream lights may flash, but just confirm that the DSL light solidifies.
- For your reboot to be successful the Internet light must go green and remain so continuously. This may take 2-5 minutes to connect and once connected, the participant may be required to provide identification information.
6. After the main modem lights have turned solid, it is recommended that you wait a few more minutes for internal components to reboot before testing your speed or putting any demands on your newly reset connection.
7. Enable testing with wifi devices where one can disable and enable wifi to get a new IP address from the newly rebooted modem. To confirm normal speeds, perform a speed test on www.speedtest.net.
If your CenturyLink modem did not reboot and lights did not come back on or your internet is still not functioning, there could be an outage or other problem. Some additional steps to try:
- Power off the modem and the router if you have a separate one; disconnect all Ethernet cables. Unplug the modem again with no devices connected to it and try to reboot it again.
- Perform a factory reset on the modem in a bid to correct a given configuration problem. If you have any problem you have to turn the power on and hold the small reset pinhole button on the back for about 20 seconds to reset it.
If the above methods do not work, then contact CenturyLink technical support and be ready to give them the make and model number from the sticker on your modem. Tell what lights are blinking or unlit so that support can understand the nature of the connectivity problem. Anomalies such as rare hardware failures may necessitate replacement.
It is also good general modem hygiene to reboot any modem, including a CenturyLink modem, every few months to clear up accumulated glitches. It is not a rare case to see many random connection drops, slow speeds, or any other strange behavior which, after investigating the issue, turns out to be a need to reboot the equipment after it has been up for a long time. Feel free to reset whenever there is something out of the ordinary.
Call (844) 340-6002 to get a new CenturyLink connection now!
Read More:
How to Cancel CenturyLink Internet?
How to Set Up CenturyLink Modem?
How to Connect CenturyLink Modem?
