Centurylink is one of the largest telecommunication companies that offers internet, television, and phone services in the United States of America. Centurylink is one of the telecommunication companies with millions of customers throughout the United States of America that provide broadband services, bundles, and business services. But is Centurylink the best provider to meet your home or business connectivity needs? Below are the advantages and disadvantages of choosing Centurylink so that you can make your decision.
Pros of Centurylink
Large Fiber Network
Centurylink has also in recent years focused a lot on the deployment of fiber networks. They now have one of the largest fiber-optic networks amongst U.S internet providers which now spans over 160,000 route miles in buildings and conduits. In terms of speed, fiber internet has very high and consistent speeds that cannot be offered by cable internet. If fiber is available in your area, the Centurylink internet service provider provides great upload and download speeds.
Bundles Save Money
Centurylink has different types of double and triple-play packages that include internet, television, and home phone services. The combination of services into one package proves cheaper for the households than buying each service separately. Who and where you save money depends on the specific plan, features, and promotions that are currently offered. It also makes it easy to acquire connectivity services in one package through the bundles.
Reliable Business Services
Centurylink provides business voice, data, and internet, cloud, IT, and security services. Their business phone, fiber internet, and MPLS VPN services are ideal for businesses that have premises in different areas. Over the years, Centurylink has scaled up its enterprise networks to cater to the intricate requirements of today’s business world.
Cons of Centurylink
Slow DSL Internet
Although, Centurylink provides fiber optic internet service many areas only get CenturyLink DSL internet. However, the fastest DSL internet connection can only go up to 100Mbps for download speed in the most favorable of conditions. The true speed usually comes much lower than the advertised top rates. It becomes frustrating when the internet speed is slow, especially for households with many devices connected to the internet.
Poor Customer Service
Centurylink has accumulated a reputation for having poor customer care services and long waits when getting through to seek assistance. Oftentimes, customers claim that they wasted one hour or more on the phone addressing modem issues, billing issues, or scheduling a technician to come and fix certain issues. The absence of quality service makes it unattractive to bundle several services with them in terms of convenience.
Frequent Billing Errors
Customers who have been with Centurylink for some time have complained that the company is frequently charging them the wrong amount and adding new charges to their monthly bills. Some of the mistakes may include being charged for services that were disconnected, or wrong application of appropriate promotional rates. Even though it is normal to make billing mistakes with all service providers, Centurylink has been observed to have a high incidence based on its online customer feedback.
CenturyLink – Is the Company Suitable for Your Area?
When it comes to the question – is Centurylink good? The answer would depend on your specific location since the internet, TV, and phone services offered by CenturyLink vary by location. A customer needs to understand that Centurylink's service quality depends on the area of the neighborhood they live in. Use these criteria when deciding if Centurylink is the best choice where you live: Use these criteria when deciding if Centurylink is the best choice where you live:
Fiber – If Centurylink Fiber is available, it provides very fast and consistent download speeds that are among the fastest in the market. Fiber makes it easy to combine TV and home phone services and have it at an affordable price.
DSL Only – If the maximum accessible internet speed is DSL, expect that you will be subjected to frozen video calls, delayed streaming of media, and slow loading of web pages. If available, cable internet should be considered.
Promos – Centurylink is always offering promos with heavily slashed rates for the first year of their subscription. As long as you take your time to remind the calendar when the promo is over and negotiate new rates it is good.
Competition – Look for other providers that offer services to your region. Sometimes, even towns or city neighborhoods can have drastically different availability for cable, fiber providers, and satellite internet. If there are other options, such as Verizon Fiber, then it is better to choose them.
When planning to order from Centurylink, it is advisable to engage neighbors and ask them about their firsthand experience with Centurylink's reliability and customer service. To avoid setting wrong expectations, one should verify the speeds that can be provided at a specific address. Search for shop promos and new customer discounts for the most affordable prices. If you have always appreciated good customer support, then you will have to tuck that away when using Centurylink. Such consistency of speeds and performance can be relatively high or low depending on the regions with them.
Call (844) 340-6002 to get a new CenturyLink connection now!
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