EarthLink is an ISP that has been in the industry since 1994. It provides internet, telephone, and television services to commercial and residential clients in the United States. Nevertheless, with the number of internet service provider increasing in recent years, is it possible to consider EarthLink as one of the best options for today? Now, let us discuss some of the services that EarthLink provides to its clients.
Speeds and Reliability
EarthLink provides internet through DSL and fiber with download speeds starting from 1.5 Mbps up to 1 Gbps depending on the area of your residence and subscribed tariff. Still, these speeds are good but not great when compared to the speeds that some modern cable or fiber providers can offer. However, others were able to testify that EarthLink truly has faster speeds and is pretty convincing. So the speeds may not be as high as the eye wants, but you can trust that EarthLink’s network will not be flaky.
Plans and Pricing
EarthLink has average plans that are flexible enough to allow consumers to meet their unique needs and demands. At the low end of the spectrum, download speeds as slow as 1.5 Mbps begin at $40 per month. They have many plans up to 100 Mb/s for 60 USD per month. Their 1G fiber package comes at $80 per month. This pricing is relatively reasonable when compared to other large internet service providers. However, do note that equipment charges, taxes, and other similar costs may also be incurred as well.
However, there is one demerit, and that is the fact that with EarthLink, you have to sign up for a one-year or two-year subscription. That means that you must be loyal to the cause and in case of attempting to cancel your subscription early, you will be charged fees.
Connection Reliability
EarthLink also has favorable results in terms of reliable connection apart from good speeds. Customers complained about random disconnects or going offline, and the statistics show that their numbers are significantly low. This makes EarthLink one of the more dependable ISPs out there. Their service also has a 30-day money-back guarantee so getting it is a sure bet you can try it out.
Customer Service Reputation
The customer service of EarthLink has been rated as average by its customers. On the positive side, they provide round-the-clock telephonic support, live chat, and online account access. But some customers, for example, state that they have to wait for hours on the phone and get only copy-and-paste answers from the representatives Thus, while there are support options, they still can be improved in terms of quality.
Extra Services
In addition to internet connection, EarthLink offers home phone and other calling options with additional features. And they have DirecTV as their affiliate to provide satellite television service. The bundling of your services can at times prove to be cheaper than the individual amount you were paying for your services each month. However, make sure to compare channel packages, particularly with competitive package deals as some carriers provide a more comprehensive set of packages.
Availability
A major weakness of EarthLink is the fact that it may not always be available in suburban or rural areas. As mentioned earlier, the most common access is in major cities across the country. However, it is advisable to verify whether they operate in your area of residence before enlisting their services. The best way to check the coverage is by using the address lookup tool on their official website.
Pros:
- High speeds of internet connection in terms of speed and dependability
- Reasonable tariffs and packages
- Experienced company with several years of performing the service.
- Combination packages for phone and television
- The company has a relatively good reputation for customer service.
Cons:
- Slower than some of the cable/fiber providers
- Requires long-term contract
- Stiffed competition and; availability is limited in some areas
- Several concerns as observed about customer support duration
The Verdict
All in all, I can conclude EarthLink is a good candidate for an internet provider – especially if the services connected with it can be bundled. In this, they do not fail to deliver on the promise of stable and dependable internet. It’s just that don’t go expecting gigabit speeds where your internet is faster than the speed of light. And be ready to pay a yearly or more contract period. If you’re looking for an ISP that you can rely on each month, then it is for sure that EarthLink is worth considering. Just confirm that they service your neighborhood before placing an order with them. As long as one does not expect the company to be the very best provider out there today, then EarthLink can prove to be a good choice for many households at the moment.
Call (866) 240-0701 to get a new Earthlink connection now!
Read More:
How Much are Earthlink Internet Plans?
How Much is Earthlink Fiber Internet?
How Much is Earthlink Internet Service?
How Much is Earthlink Wireless Internet?
How Reliable is Earthlink Internet?
