Fidium Fiber is a relatively new ISP that provides fiber optic internet connection in some regions of the United States. With the increase in the availability and adoption of fiber internet as the leading broadband solution, many consumers are asking a question – is Fidium Fiber any good? This guide will cover all the aspects of Fidium Fiber internet service provider and will assist you in making the right choice for your household or company.
Overview of Fidium Fiber
Fidium Fiber was founded in 2019 to provide fiber optic internet services in areas that were not fully served in the Midwest and the South region. The company targets second and third-tier cities that have not benefited from quality broadband provision in the past. Fidium employs a wholesale-only model, with the company designing, constructing, and owning its fiber optic network within local communities.
The company has grown significantly and is now live in 9 states; Indiana, Michigan, Ohio, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida offering service to more than 1.5 million homes. This means that Fidium can provide an endless Internet connection with reasonable pricing and good customer support since it controls the full-stack fiber network.
Fidium Fiber Internet Speeds
Another unique selling point of Fidium Fiber is that the speeds are symmetrical, which means that the download speeds are as fast as the upload speeds. Symmetrical means that you get the same high data transfer rate for downloading and uploading. Fidium offers three main plans: Fidium offers three main plans:
- Gigabit (1000 Mbps downstream / 1000 Mbps upstream)
- 500 Mbps (500 Mbps download / 500 Mbps upload)
- 300 Mbps (300 Mbps downstream / 300 Mbps upstream)
Fidium offers some of the fastest fiber internet with maximum speeds of up to 1 Gigabyte per second. The boost in the upload speed is a major plus for such tasks as video conferencing, file backup, online gaming, and controlling smart home devices. The high speeds allow several connected devices to work seamlessly in any contemporary digital home.
Reliability and Latency
Fidium is a fiber optic network that delivers very reliable connections and with some of the best speed consistencies. Fiber enables endless bandwidth possibilities without the limitations of the older structures present in cable or DSL. Fidium guarantees 99.9% network availability in the service description section.
The latency rate (the time data takes to travel back and forth) is also good because of the fiber network employed. This makes the internet highly reactive for applications that require immediate response to stimuli, such as streaming or Gaming, which could be severely affected by latency. Average latency rates should be in the region of 10-20ms.
Ease of Installation
Fidium is responsible for the entire process of getting fiber internet into your home. An installation technician will arrange an appointment convenient for you to lay a separate fiber optic cable from the street into your home with all the relevant equipment. Such appointments range from 2-4 hours long and do not necessitate extensive construction or rewiring within the homes.
They use the all-in-one router/WiFi devices to cascade the connection within the premises of your home. Unlike some other providers, the customer does not need a cable box or satellite dish, which means that sometimes, you can install the service yourself. In summary, the installation process is rather simple and provides modern fiber internet together with the possibilities of Voice over Internet Protocol without rewiring internal telephone lines.
Bundling Options
Fidium Fiber offers several bundling options for television and phone service:
Fidium TV: Streaming TV service with over 140 channels, free HD, skinny bundles, and unlimited DVR. Features such as viewer profiles, restart TV, & snapshots provide complete control of what and when to watch the shows.
Fidium Voice: Home phone service that offers the convenience of internet and mobile connectivity while you retain your original phone number. Originally embraced by the consumer the plan included free local & long-distance calls.
You also have the freedom to just get separate Fidium Fiber internet only and use streaming services such as Netflix or Sling for videos or Vonage or Skype for telephony. It is easy to switch so there are no contracts which means you do not have to subscribe to unnecessary bundles long-term.
Pricing and Fees
An area that Fidium stands out in is the absence of any form of concealed charges that one is likely to find on his or her monthly bill. Many of the prices you see advertised are all-inclusive of the monthly fee, tax, and equipment. There are no hidden charges other than the installation cost of $99 and if you are subscribing to Fidium TV or Voice services, there will be additional charges for services that you may require. In light of this, considering the simplicity of the price structure, Fidium Fiber offers a lot of value for the money.
At the time of writing, monthly prices for Fidium's three fiber internet plans are:
Gigabit Internet: $79.99/month
500 Mbps Internet: $59.99/month
300 Mbps Internet: $39.99/month
You can also track your data usage and suspend the service if you are traveling, which can also save you money. There are no annual contracts so you can cancel anytime without early termination fees. In terms of the pricing, it aligns with the superior quality of the service provided and the level of fee freedom in your plan selection in the long run.
Customer Service Reputation
Like any other growing company, Fidium Fiber aims to offer unparalleled local customer service. They receive high ratings for knowledgeable agents who always work to solve problems. Customers value technicians and installers who can communicate effectively and arrive on time ready to connect with the customer. It can be seen that the company is keen on ensuring that the subscribers are satisfied in the communities it serves.
Given that fiber internet is still a relatively newer service offering in many areas, having Fidium’s reliable customer service support can be reassuring. The company ensures that it is easy to seek help by providing phone support, online, the web, email, and social media. This also helps them have a hands-on approach when there is a need to fix something in their local operation model. Regarding the key success factors, Fidium’s customer service is likely to remain a strength as it extends the availability of its services.
Fidium Fiber Internet: Pros And Cons
PROS
- Fast symmetrical fiber optic connection with up to 1Gbps.
- High reliability and small delay
- There are no additional costs or charges not included in the quotation.
- Combining home phone and TV service with greater freedom in the services they offer.
- High customer service satisfaction rating
CONS
- Availability still increasing despite being a limited option in 9 states.
- Inconvenience arises due to processes involved in installation
So, Is Fidium Good? Our Verdict
In summary - yes, Fidium Fiber offers indeed very good internet service. They make fiber broadband simple with fixed prices, and fast and reliable connections that cable cannot offer. This also saves one from being charged some other extra and unexpected charges on the monthly bills as seen with other giants in the telecom industry. Taking into account the future potential of bandwidth requirements for a home or business, opting for Fidium ensures that your establishment is set for the future as more is needed.
The only issue with Fidium Fiber is that its internet services are still relatively scarce because they quickly expand networks with a focus on areas with poor coverage. However, if you have an opportunity to get Fidium in your region, any person should think twice before choosing another firm to provide an internet connection. As fiber adoption increases across America, they possess all the components necessary to be a go-to provider for home and commercial internet connections.
Call (844) 438-0231 to get a new Fidium connection now!
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