Windstream Communications is ranked among the biggest Internet service providers to rural America with coverage on DSL, fiber optic, fixed wireless, satellite, as well as cable Internet subscriptions to over 1.4 million customers including both residential and business clients in 18 states. However, with all the technology companies out there, is Windstream the right place for you to come to for your home or business? Now let’s discuss the advantages and disadvantages of using Windstream and whether this internet service provider is the right choice for you.
Pros of Windstream Internet:
- Availability in rural areas: They differ from most big cable and telecom players who concentrate primarily on big cities; Windstream is aimed mainly at rural areas with low population density. As such, even for residents in rural areas, Windstream may be one of the few available providers that offer wired high-speed internet access.
- Bundling services: Windstream has packages that integrate internet connection with home phone, satellite television, or home security systems. It also means that using bundles, you can save some money in relation to individual services compared to using individually.
- No data caps: It also means that there are no data limits that can entice you with a plain of unlimited data only to penalize you with overage fees – Windstream does not have any of that. This makes them an especially attractive option for households that stream a lot of video, which can eat through one’s data allowance quickly.
- 24/7 customer support: Windstream customer support is available in United States and is available round the clock. This means less time on the phones, as well as speaking with professionals who know what is or is not beneficial for you.
- 1 Gbps fiber speeds: For the customers residing in the areas covered by fiber optic internet, Windstream provides symmetrical internet connections with download and upload speeds of up to 1Gbps. Fiber optic internet is widely defined as the best when it comes to internet speed and connection dependability.
Cons of Windstream Internet:
- Speed inconsistency: While customers who subscribe to fiber can have gigabit speeds, Windstream DSL & fixed wireless will have differing speeds depending on the area. Be sure to check on the current speeds that are actually offered by the company to your address though.
- Connection reliability: There are more negative qualities too; Windstream has lower than average reliability ratings according to national surveys, so you are likely to have your service interrupted more often with this provider. Businesses and remote workers depend on service availability and this is why it is important to protect it.
- Mixed customer satisfaction: Some customers have stated that Windstream offers good service and support with installations while others have described the situation as terrible after outages and when they are trying to get support. Emphasizing the differences between regions, we have to state that experiences appear to be highly dissimilar.
- Contract requirements: The plans offered by Windstream vary in price and are accompanied by contracts that last from one to three years, with an additional fee for early cancellation. This may be disadvantageous in a situation where one wishes to change their supplier at a earlier date than required.
- Only double play bundles: Unlike other telecoms, Windstream has no ‘triple play’ in its services which includes internet, television and telephone services. Although they sell a variety of appliances and electronics, TVs can only be bought together with their satellite TV deals.
Therefore although Windstream internet does play a significant part in ensuring that rural Americans connect to the Internet, the inconsistency and unreliable services that the company offers in many areas means it cannot be considered the best internet provider overall in the United States. The answer changes if we look at the particular rural areas that may be covered by only one OSP offering high-speed internet.
I would only recommend Windstream if:I would only recommend Windstream if:
1) You reside in an area that you are able to get their fiber optic internet option for the maximum speed.
2) The network reliability is also very good for your exact zip code, not any generalized area.
3) You buy services through operators offering better prices for bundled services that you are already using.
It is also important to look for recent reviews from customers in your locality and ensure Windstream provide adequate internet speed for both your home and business. They should also ensure that they compare fees charged on a monthly basis and contractual terms with any other service providers in your region. It is rarely the single ‘’best ‘’in all these aspects, but Windstream does have a very important role where it serves a very important purpose for many, especially in rural areas with little to no other options and slow internet connection.
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