Lumen Technologies, formerly CenturyLink, provides fiber internet service provider connection to residences and companies in the United States. Lumen is a telecommunication company that is among the biggest in the country, and as such, they promise high speeds, uptime, and good customer support. But are customers satisfied with Lumen’s fiber optic internet? Why don’t we find out what people who are using Lumen Fiber have to say about this service?
Speed and Reliability
The primary benefits of fiber internet include extremely fast internet speeds, as Lumen proudly claims to have internet speeds of up to 940 Mbps. The majority of the customer reviews support that Lumen Fiber delivers the speeds advertised by most customers noting that they download files, stream movies, and load web pages much faster than before. The fiber network affords equal upload and download rates which is suitable for activities such as video calling that requires equal bandwidth in each stream.
Besides sheer speed, Lumen fiber is also appreciated by customers for the steady and reliable work of its networks. Fiber optic cables are not affected easily by electromagnetic interference as copper cables and hence do not drop connections easily. Consumers report that it offers constant speeds at all times of the day and night without any issues during heavy usage. It is good for cord-cutters streaming a lot of HD video as the app and streaming services are stable and don’t buffer frequently.
Installation and Customer Service
Failure in the installation process of Lumen fiber internet is a common complaint that users have posted online. A few customers mentioned that they had professional, fast, and efficient installation done by experienced technicians. However, some said their work was shoddy and done haphazardly with wires left exposed or holes drilled in the walls. Some of the appointments are not honored on the agreed time or they are postponed hence prolonging the process. The following problems appear to be symptomatic enough to indicate that Lumen has a systemic problem with its contractors in some regions.
Customer service is another area where opinions are split as well regarding the company Lumen. A few customers commended polite and responsive service representatives who were happy to explain matters and sort problems. Some of the things that people found frustrating included; long waits to be connected to a rep, reps who did not know much about fiber products, unsatisfactory appointments, and lengthy procedures to get a billing credit for power outages. The Lumen fiber reviews indicate that customer service luck greatly depends on when and with whom you speak.
Lumen Control Smart Home App is an application used to control Smart Home systems.
To the existing features of the Lumen fiber internet, there is also an exclusive Lumen Control app that helps the users manage the WiFi connections and all the equipment connected to it. Reviews on the smart home app are generally negative among users. Many customers complain of poor performance, confusing navigation, outdated software, lack of features such as parental control, and connection problems with devices. The majority of them said the app just provides additional settings over their routers, which they already manage while creating more problems for them. The course of action that can be derived from the warnings given is to avoid Lumen Control at all costs.
Value for Money
With the majority of users paying about $65 per month, Lumen Fiber Internet is right in the middle when it comes to fiber Internet. As for the speeds and reliability offered, most consumers seem to consider it fairly affordable as compared to cable high-speed internet services. Combining TV, phone, and other services can also reduce the actual monthly price. Given the fact that Lumen Fiber is equipped with the latest technology, it deserves to be described as a worthy investment for the money.
Of course, as with any product, the value is relative to the buyer’s budget and their requirements. The light users of the internet may not require faster DSL speeds and may find DSL adequate with slower speeds at lower prices from other ISPs. However, for families with a lot of devices, data-heavy uses, such as video streaming or gaming, or work-from-home requirements, reviewers note that Lumen fiber is a good value. The only thing that one needs to prepare for is the fact that when you have poor service, you can be forced to haggle your way out of the contract.
The Verdict
From the above cross-tabulation analysis, it can be concluded that location plays a significant role in determining the overall customer satisfaction with Lumen fiber internet service. The reviews in some markets are rather positive when it comes to the speed and reliability, as well as the helpful support teams. However, in regions characterized by weak infrastructure or low qualifications of technicians and reps, attitudes become rather negative. The potential customers have a reason to approach the products cautiously given the mixed findings. As much as Lumen fiber is acceptable for many, you might spend hours on hold only to be connected with a poor connection. Go ahead, but be cautious when it comes to selecting a provider to subscribe to services from. As with most fiber services, there is usually a trade-off between high internet speed and poor customer service, and your experience could be all over the place.
Call (855) 599-0444 to get a new Lumos connection now!
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