Mediacom Internet: Important Information You Need to Know Before Enrolling
Mediacom is one of the biggest cable internet service providers in the Midwest and Southeast regions of the United States. The company is located in 22 states of America and has more than 1.5 million Internet subscribers; it provides broadband services at reasonable prices. Still, there are several aspects that you must know about Mediacom's internet service deal, and that includes the pricing, speed, reliability, and customer service reviews.
Pricing and Plans
Mediacom is one of the internet service providers that provide different packages for residential customers with download speeds reaching up to 1Gig. Their basic Connect2Compete package costs $9.99 in the first 12 months with the possibility of a speed of up to 25 Mbps. Their standard plans come in various packages and the cost varies between $49.99 and $69.99 depending on the location and bandwidth.
Some things to note about Mediacom's pricing:
- Contract prices are valid for the initial 12 months of service delivery. Standard rates are raised by as much as $20 per month after the first year.
- It is important to note that taxes, fees, and equipment rental charges are not included in the monthly fees. Those can range from $10 to $15 extra per month.
- The majority of plans come with a 1 TB monthly allowance. Going over the limit leads to overage charges or reduced speed.
- It may be possible to negotiate for longer contract of 2 or 3 years for cheaper monthly rates.
While comparing the plans, one should consider the contract duration, overall monthly cost, and data limits. Mediacom also has from time to time promotional price offers for new customers which can further reduce monthly prices by $10 to $20 for the first year.
Internet Speeds
Mediacom offers wired broadband internet service utilizing cable broadband technology with download speeds beginning with 25 Mbps and up to 1 Gig of fiber optic service. The Xtream Modem & Wi-Fi plan is a basic package that delivers up to 200 Mbps downloads in most of Mediacom’s coverage regions.
It is worth noting that, in real-world scenarios, the achieved speeds are generally in the range of 90-95% of the stated ones. Thus, the 200 Mbps plan usually offers downloads between 180-190 Mbps. Actual speeds may differ depending on the availability of network infrastructure in the specific location and other factors such as congestion.
Tucker also said that Mediacom provides fiber Gigabit internet service, but it covers only thirty percent of households in their network. It is dependent on the accessibility to the fiber lines. If gigabit speeds are available, plan rates begin at $139.99 monthly.
Reliability and Customer Satisfaction
While on the above indices, Mediacom has gotten an average reliability from customers and an average level of satisfaction. According to the most recent American Customer Satisfaction Index, Mediacom is among the worst internet service providers scoring just 54 out of 100. In contrast, top providers such as Verizon FiOS have a rating of 70 or higher.
Common complaints about Mediacom include:
- A study on the Stability of the Internet connection in some specific areas
- Lack of consistency in the speeds and the ability of the service to meet the advertised rates.
- Long time that customers are required to wait to get a response from the customer service department.
- Billing errors and mischarges
- Problems with change and cancellation of service
Mediacom uses extensive cable infrastructure in several rural regions. Availability of services depends on the region. There is a high degree of variation in the incidence of interruptions across regions; some are virtually devoid of chronic difficulties, while others constantly face them. I advise you to visit the Mediacom status map and read other people’s opinions on the services available in your region before signing any contracts.
Should You Sign Up for Mediacom?
Mediacom is capable of delivering high-speed and cheap internet to most parts of the central and southeastern part of the United States, and those customers who are in proximity to the network are likely to enjoy the best services due to minimal interference and installation of equipment that enhances speed. Rural customers who are relatively close to the infrastructure may find themselves struggling with slower speeds and more interruption.
Here are some final pros and cons to weigh if you're considering Mediacom for your home:
Pros:
- The first year of service is provided at a relatively cheaper price than the subsequent years.
- Extended service area coverage to the rural markets
- Speed tiers starting from 25 Mbps and going up to 1 Gig
- For the rental of a WiFi router, there will be no extra charge.
Cons:
- After the first 12 months, the price increases by more than 20%.
- They include but are not limited to the following fees; many taxes lead to total monthly costs
- There are many complaints from the users regarding the unreliable service and speed.
- This is to do with the fact that customer service satisfaction is low in the organization and it has remained so for quite a while.
If you value low entry pricing with regards to the internet, then Mediacom offers very low pricing for this service. However, this should be accompanied by the knowledge of possible concealed charges as well as the quality of service which depends on the user’s geographical location. It can also be useful for comparing cable providers in your area in terms of speed and reliability if you are looking for the most inexpensive subscription.
Call (855) 213-0399 to get a new Mediacom connection now!
Read More:
Mediacom Internet Deals: How to Get the Best Value for Your Money
Mediacom WiFi: Tips and Tricks for Maximizing Your Wireless Network
Mediacom Cable Internet: Advantages and What to Expect
Mediacom Compatible Modem: How to Choose the Right One for Your Service
Mediacom Customer Service Phone: How to Get the Help You Need Quickly
