Mediacom is the cable and internet services provider company of the United States which caters its services to more than 1.4 million customers in 22 states. Although Mediacom covers a large customer base, it has a somewhat poor rating for customer service. Below is an outline of Mediacom reviews and several concerns that customers have regarding the provider.
Overview of Mediacom Reviews
Currently, the most common rating of Mediacom services is relatively low and amounts to 1.5 out of 5 stars on most popular platforms. Mediacom has a 1.4 ‘Poor’ rating on Trustpilot from over 1,300 customers. The highest frequency of compliments is related to good Internet connection speeds and tariffs. The complaints that are most often reported include issues with customer service, hidden charges, and inconsistent connectivity.
On the BBB, Mediacom’s rating is one out of five stars with 620 customers giving their opinions. Based on the data, only 43% of the reviewers have expressed willingness to recommend the company. According to the findings of this study, the most common complaints found in negative reviews include billing, communication, and service quality to price ratio.
Concerns about Mediacom Service Representatives
Unreliable Internet Connections
Among all the concerns expressed in Mediacom reviews, the most frequent ones are related to connection stability and its frequent interruptions. The surveyed customers stated that they experience lag, buffering, and in extreme cases, complete internet disconnection several times a week during peak usage times. The problems compel some to use cell phone data to remain connected.
Slow Speeds Compared to Promotional Offerings
On the one hand, some Mediacom customers appreciate the internet speeds that they can get from top plans reported; on the other hand, others complain that their connections do not come close to advertised velocities. Real-world testers with 100Mbps or higher plans tend to measure less than 25Mbps. These inconsistencies create problems for multiple user or device households.
Difficulties Contacting Customer Service
A few of the real Mediacom reviews include cases of having to wait for a very long time when attempting to talk to the agents of the customer service department. In the view of some customers, they spend an hour or more before they can even speak to an agent. Some people claim that agents appear to be pressed for time and cannot solve IT issues.
Additional charges and interest rate increases
Many Mediacom reviews contain complaints about shocking bill amounts after people signed up for what they believed to be cheap offers. Some of them complain that the provider hiked charges soon after signing agreements with the agreed tariff. Some even have cancellation fees of over $200 thus adding to the frustrations of the clients.
Problems With Specific Services
In addition to internet connectivity complaints, Mediacom users also have other problems ranging from cable TV, phone among others. When it comes to television, reviewers discuss issues such as pixelation, sound drops, or DVR issues. Phone customers face issues such as static, echo, and dropped calls.
Highlights Stated In Mediacom Review
While negative reviews are more prominent, Mediacom does receive praise in select areas, including:
- Fast maximum internet speeds: Premium tariffs provide up to 1Gbps speeds that should meet the majority of high bandwidth requirements.
- Bundling options: Some of the offers that are available to households include bundled internet and cable TV, bundled internet and home phone, and bundled internet and mobile with reasonable bundled rates.
- 24/7 customer support: Long wait times, though Mediacom provides customer care services through phone, online chat, and social media 24/7.
- Wide coverage area: Mediacom currently operates in 22 states, and it offers its services to clients residing in rural Midwestern regions.
Overall Sentiment Across Reviews
A vast majority of customer complaints are related to customer service issues and connection quality in Mediacom. Whereas speed and bundled plan rates are emphasized at the time of signing up, service quality pitfalls are mostly evident afterward. Therefore, there is an indication that only 30 out of 100 reviewers are satisfied with their decision to go with Mediacom. Some recommend seeking information on other suppliers that are available within localized regions.
To sum up, it is possible to state that Mediacom's internet offers excellent performance in terms of speed where connections are not interrupted; however, inconsistency and customer support problems contribute to the overall dissatisfied experience. These include issues of unresponsiveness, charges not disclosed at first instance, low service standards, and neglect of customers. Consequently, Mediacom retains low ratings on most of the leading consumer review websites.
Call (855) 213-0399 to get a new Mediacom connection now!
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