Cox Mobile is a mobile wireless service provider which uses the T-Mobile network across the United States of America. Cox Mobile was officially unveiled in January 2021 and is set to offer customers across the nation cheap but efficient cell phone plans.
Cox Mobile is currently offered through Cox Communications which is a privately owned company therefore it is not clear who specifically owns Cox Mobile as it can be argued that it is owned by the overall company of Cox Communications.
Cox Mobile is the service provided by Cox Communications, which is one of the largest private telecommunications companies in the United States of America. With operations in 18 states, Cox, which is based in Atlanta, Georgia, offers cable internet, television, phone, and smart home services to more than 6 million customers in their homes and businesses.
In 2021, Cox began offering its Cox Mobile wireless service through a deal with T-Mobile. T-Mobile’s wireless network can be tapped to provide wireless service under the Cox brand without having to invest in building the network.
What Network Does Cox Mobile Operate on?
Cox Mobile uses T-Mobile networks which include T-Mobile 5G and T-Mobile 4G LTE networks as discussed above. Cox has an MVNO relationship with T-Mobile, meaning that it purchases wireless service at a lower cost and then can set its rates and plans and market the service directly to customers as Cox Wireless.
This enables Cox to sell wireless services without having to invest in a single cell tower. Rather, Cox Mobile users are provided with the same T-Mobile national network that is available for T-Mobile users with a coverage of over 300 million people. T-Mobile has the second largest 5G network in the country, only behind Verizon in terms of size.
The Cox Mobile offers the following phone plans;
Cox Mobile offers four main service plans to choose from:
- Starter ($15/month) – 5GB of high-speed data
- Extra ($25/month) – 15GB of high-speed data
- Premium ($45/month) – 50GB of high-speed data
- Unlimited ($65/month) – The package offers an unrestricted mobile internet connection.
This is based on unlimited domestic talk and text regardless of the plan opted for. Some internet providers can limit the amount of data that can be used at high speeds after a specified monthly limit is reached. Subscribers also have the option to subscribe to other lines at cheaper prices or use data bundles in a family plan.
Some other key details of Cox Mobile plans:
- Included taxes and fees
- No annual contracts
- You can use your phone or get a Cox phone and pay through your bill.
- Mobile hotspot use included
- International roaming options
- Offers for the consumers already subscribed to the Cox internet/TV services
One of Cox’s strengths is that it does not offer a large number of plans or overly complicated products. Pricing is on par with other major carriers and Cox positions itself as a value brand, especially to current Cox home services customers.
What Is Included in Cox Mobile?
In addition to cell service, Cox Mobile subscribers get access to standard mobile phone features and perks, including:
- Voicemail, call waiting, caller ID
- Mainstream coverage on 5G and LTE across the country
- Free 2G browsing once the monthly bundled data is exhausted
- Mobile hotspot/tethering capability
- International locations of Mexico, Canada, and over 200 countries
- Spam call notification and call filtering
- Customer self-service through the Internet and other digital interfaces
- Family plans and multiple lines
Moreover, Cox provides special promotions and bonuses for its existing internet, TV, and home services clients. For instance, existing Cox customers can get $10 off per month per line or choose a mobile plus home services combo.
Cox Mobile also uses its parent company to provide in-home expert support from Cox Communications stores in the service areas. Customers are also able to seek advice on plans, get assistance in setting up the device, and other common issues.
To what extent does Cox Mobile offer customer service?
In terms of general customer service, Cox Mobile offers support through the following convenient channels:
- Website or mobile application where customers can create an account and use chat support.
- Email support for general questions
- Phone support is provided round the clock and the services are available 7 days a week.
- Retail locations within cable markets covered by Cox for in-person assistance.
Specifically, Cox wants to compete based on customer service by focusing on face-to-face interaction through Cox retail stores across the 18 states where Cox currently offers home connectivity. The support agents also know about your other services if you subscribe to Cox wireless plan services.
Regarding ratings, it is also important to note that Cox Mobile is praised by the customers for the satisfaction and the speed of the support response. As a relatively new wireless carrier, they are still in the process of developing this aspect of customer service and their online account management but they are mostly described as good – especially when compared to the big-name national carriers.
Cox Mobile Compared to Other Carriers
As a relatively young wireless provider, Cox Mobile's strengths currently include:
- Affordable and efficient coverage across the country through T-Mobile.
- Pretty affordable and straightforward with their plans available to customers.
- Other Cox services are also provided with some special perks and a discount.
- Establishing and maintaining a good reputation as a customer service provider
- Another key feature was the availability of 5G access on all the plans that the company offered.
Limitations compared to top national carriers include:
- A narrower range of mobile devices
- Limitation in the number of plans offered and flexibility.
- Fewer and less extensive total customers
- While it may be relatively easy to find information about Cox’s products and services in their operating regions, information about these products and services is not easily accessible in other regions.
In summary, Cox Mobile is very advantageous to those within Cox’s coverage areas. This is especially true for current Cox customers because it can offer significant savings, especially when you add mobile to an existing Cox plan. On the wireless front, even if it is a standalone provider, its prices and plans are competitive with the major MVNOs.
Unlike the selection of devices, Cox does not trail the leading companies, relying on the solidity and coverage of the T-Mobile networks. Thus, with customer-oriented strategies, Cox is going to try and win the battle through higher quality connection and customer care.
Call (844) 340-5111 to get a new Cox connection now!
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