If you are a Cox customer and wish to return your cable boxes, routers, or any other equipment, you have several choices. Below are the primary means of returning your Cox devices if you cancel your service or get new equipment.
Return Equipment to a Cox Store
The easiest way to return Cox equipment is to take the items back to any Cox retail store that has been authorized for the purpose. This enables you to return equipment and receive a receipt immediately. Currently, there are more than 300 Cox stores all around the United States, thus, because companies tend to have stores in rather proximity to their clients, it will not be a problem for you to locate a Cox store near you.
You can locate the nearest Cox store through the Cox store locator which requires you to input your zip code. These stores are mainly operational during the working week and working hours of the day. Assuming that one can call a store and inquire what type of equipment they accept and also the business hours.
Some of the Cox stores have a drop box through which you can return the equipment even if the store is closed. However, with the drop box option, the user does not get a receipt instantly, which means that he or she will need to check up with Cox later to confirm whether the returns are reflected as they should be.
Ship Equipment in Cox Provided Box and Label
However, if it is not easy to return the equipment to a Cox store, there is also a mail-back service that you can use. When you cancel service, Cox should provide you with a return equipment kit through mail. This will consist of a box or a padded envelope and a UPS shipping label with prepaid charges.
Cox suggests returning your cable boxes, modems, routers, and other Cox devices using this mail kit. The shipping is free and you can arrange for a UPS pickup at your home through the UPS website. While you do not receive a receipt or a notification from the courier company as soon as they have picked up the shipment, tracking on your shipment will enable you to know that Cox has received the equipment.
Drop Off Cable Boxes at a UPS Store
But sometimes, Cox gives its customers the option of returning cable boxes and some other equipment to The UPS Stores’ retail stores. Again, you should consult with Cox customer service before using this method. Sometimes, Cox may ask for an extra coin if the equipment is returned to a UPS Store rather than to Cox directly.
If Cox does confirm returns at a UPS Store, then you will load the equipment and take it to UPS yourself. You must pack well all the things, including the cable boxes so that they do not get damaged on their way back to the Cox company. Additionally, there should be the elimination of any cables, wires, or accessories that came with your Cox equipment or box.
Non-Boarding at Other Providers
If you are a cable TV subscriber who wants to change service providers for instance, Spectrum or Xfinity, then you may need to know if the new service providers will accept your Cox equipment for return. When making appointments for new service installation, with other cable companies, their technicians can accept your old equipment providing it is only cable boxes and modems. This is helpful as it eliminates the need to go back to Cox to return the items.
However, do not presume that another provider will accept routers, DVRs, or other Cox devices for return without confirming it. And if it is that you are not changing your provider but rather discontinuing Cox services, then guess what, you cannot return Cox equipment to Spectrum, Xfinity, or other cable service providers.
Return Times for Cox Equipment
It is essential to return all leased Cox equipment within 30 days after canceling or upgrading the service. Cox will continue to bill you rental fees for boxes, modems, and routers until the items appear as returned in their records.
Returning promptly also ensures that you do not have additional charges for unreturned equipment fees or non-return fees reflected on your bill. These fees can make a difference, especially when it comes to cable boxes, which may cost $150 or more from Cox if not returned.
What Consequences Are There For Not Returning Equipment?
It is your responsibility to return all Cox equipment in instances where you cancel services, or when modems, routers, and cable boxes are upgraded. It is crucial to be aware of all devices that you have through renting from Cox to avoid problems. This will comprise equipment such as cable boxes, routers, modems, digital video recorders (DVRs), and Contour Remotes among others.
If you fail to return Cox equipment, here is what could happen:
- Continued Charges: Cox continues to bill you rental fees for any equipment not returned until you return it or pay for it. This may be $10 or more per month per item.”
- Non-Return Fees: It also states that approximately 30 days after disconnection of service, an additional non-return fee is placed on your account to charge for the complete price of the unreturned equipment. For instance, the prices of cable boxes with high-definition technology and Digital Video Recorder are about $150.
- Sent to Collections Agency: Any unpaid non-return fees or rental charges can easily be taken to a collection agency within a few months. This will harm your credit rating for as long as 7 years.
- Cannot Sign Back Up: Cox can cancel your services and prevent you from signing up for new services if you do not return equipment or pay for non-return fees. Therefore, do not expect to be in a position to subscribe to Cox in the future if this company’s equipment problems are not fully addressed.
Check to See If the Equipment Was Returned on Your Bill
You should ideally scrutinize your next two or three bills from Cox once you have returned the equipment. Ensure that there are no more charges for failure to return the equipment. Sometimes bills may crossover with other bills, so do not discard the bill or two after returning items.
If return credits are not credited shortly, then the customer should contact Cox support. Be ready to give an account of when and how you returned equipment. Regarding the mailed returns, the UPS tracking number can guide Cox towards finding records that are returning the equipment.
Having receipts when dropping off items at stores can be of help if the return credits do not reflect immediately. Having some documentation is beneficial since it can help to show that you did indeed return the devices as required.
Paying over $100 per cable box plus modems, routers, and other equipment, returned equipment credits can be valuable. It is necessary to follow up to make sure that Cox does not continue to charge those amounts after they have returned the equipment.
Options for Defective Equipment
Should your Cox equipment like cable box or modem have a problem that is covered by warranty, just reach out the Cox support. If the original model should still be under warranty, they will send a replacement device without charge.
Sometimes, you may be required to return the faulty modems or the cable boxes to the Cox company before you can be issued with a new one. Sometimes, Cox sends the new equipment immediately and you can take the defective one back later.
Regarding the equipment faults that are beyond the warranty period, you will normally be charged for the replacement cost. However, Cox may be willing to waive this if they find out that the device had an abnormality within it that was not due to the customer.
In Conclusion
The easiest approach to return Cox equipment is to bring items to an authorized retail outlet. This gives immediate receipts to show that you returned devices. Cox-provided shipping kits or calling other TV providers to install new service can also be convenient return options in many cases.
It is crucial to follow up, to guarantee that Cox correctly assigns the amounts refunded for equipment and rental fees. Returning the devices in the mail is also beneficial for avoiding more non-return fees in the future. Cox has shown that they are flexible when it comes to returning equipment. But following Cox return policies closely helps in avoiding situations where one is charged for equipment not returned.
Call (844) 340-5111 to get a new Cox connection now!
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