This is a simple guide for those Cox customers who wish to return their cable boxes, routers, or any other equipment that they do not require anymore. Here are the following guidelines on where and how to return Cox equipment easily around your area.
Visit a Local Cox Store
The least hassle is probably going into the Cox Solutions Store if you are fortunate to have one close to you. Cox currently operates more than 300 ‘stores’ in physical buildings across the country. Here you can return equipment and also do other things like paying your bill, seeking help, or acquiring new services.
To find a Cox retail store near you:
- Visit the Cox Store Locator page and type the zip code of your desired location in the field provided. This will show a list and map of other places to visit nearby.
- You can call the Cox number 1-866-961-0052 to be connected to an agent and be informed of the nearest store.
- The Cox channel lineup usually contains contact details of local stores printed on the TV screens.
If you go to the store to return the equipment, ensure you take a receipt as evidence that you have returned it. This way you can avoid situations where you are accused of taking certain equipment but never returning it later on.
Choose the UPS Drop-Off Option
If there are no Cox Stores near your house or place of work, you also can return your cable boxes and other equipment through UPS. Here’s how the UPS equipment return option works:
- Visit the Returns section of the Cox website and obtain a pre-paid UPS shipping label that you can use to mail the equipment back. You need your Cox account number for this process.
- Pack the equipment you want to return in cases where the manufacturer’s packaging cannot be used. Check whether all the parts are accounted for such as remote controls or cables.
- Place the printed UPS label outside the package and take it to any UPS office or any other UPS access point. Most of them can be bought in different stores that sell retail goods.
- Take a receipt of your return package whenever you drop it off to ensure that it was shipped off. If you want to be doubly sure that the shipment has reached Cox, it is best to track its status online.
Mail Carrier Pickup
At times, Cox might provide you with return shipping boxes or labels and you will then post your equipment back to the mail carrier. Here is how mail carrier pickup returns generally work:
- Cox will send you a shipping kit with the shipping label and the protective shipping box.
- Place the Cox equipment that you want to return into the box that you have been provided with. Ensure all the parts and accessories that are to be packed are well and properly packed. Seal the box securely.
- Place the completed return label on the outer surface of the box that Cox offered.
- Place the sealed return box in a location for your mail carrier to collect and return on the next delivery.
- That means USPS will deliver the package to Cox and the scanning tracking shows the return status. Delivery will take 2-9 days.
Return at Your Own Cost
If Cox has not given you shipping materials and you did not pay cash for your equipment, then using your postage to return items is generally discouraged. The reason is that you, as a person, must pay for the shipping and there are always chances that you may not be reimbursed for these costs. However, it is the final solution if you have no nearby stores and do not get prepaid shipping labels after ordering them with Cox Support.
Donate Unwanted Equipment
If you have other older equipment and cable boxes that you own that Cox no longer requires to be returned, you may be able to donate these instead. However, first, contact the Cox customer service number to ensure that the items are acceptable for donation and whether you will be credited appropriately. If approved, a charity like Goodwill may accept modem donations and issue you a tax receipt.
Leaving Cox Service
If you are entirely disconnecting from Cox due to moving or switching to a different provider, be careful as you may be charged for unreturned equipment even if it is only one cable box, router, modem, adapter, remote, and cable that is still checked in your name. Return promptly at disconnect to avert further rental charges. Always request and obtain a final bill that closes your account to a $0 balance with all equipment returned and taken out of inventory.
Therefore, in conclusion, the best time to return Cox equipment is usually at one of the regional Cox Solutions Stores if possible. If not near any stores, then utilize convenient prepaid shipping options where you can drop off your packages with UPS access points or order free pickups from your mail carrier. It is also important to ensure that equipment is returned well and on time to help save on costs that may be incurred in the future. Recording your return shipments also offers a useful affirmation and evidence of the recoveries of your equipment.
Call (844) 340-5111 to get a new Cox connection now!
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