Internet connectivity may sometimes be a nightmare especially when it is provided by a company such as Cox. When you depend on the internet for business, leisure, and social interactions, an outage or slow internet speeds affects your day. Here are some possible causes of your Cox internet not working optimally: Knowing the primary causes helps you trace the problem or know when to call the Cox support team.
Internet Connectivity Issues
Among the main root causes of Cox internet issues, connectivity issues are some of the most common. In other words, this implies that there is a problem between your modem, Cox’s network, and the sites/services you want to use. Some connectivity issues to check include:
- Coaxial cables disconnected - If you use a coaxial cable to connect your computer or router to the Cox modem, check that the ends have been plugged in correctly. Loose cables are one of the most basic causes that could make you lose connection.
- Cox network interruption – Visit the Cox website or the company’s social media accounts to see if there are any reported interruptions in your region. Cox cable can at times have massive outages due to maintenance, technical problems, or damage on the lines. There is not much one can do but wait for them to sort it out.
- DNS server issues – Since DNS servers aid in directing your traffic to the right places, some complications can arise from them. Sometimes the problems occur in the DNS servers, to which the computer makes connections. Power cycling your router or modem may help find functional ones.
- Local network overcrowding – during the evenings, in particular, your piece of the Cox network can get crowded with everyone else on the same local segment. This can slow your speed down. It is advisable to use the internet during the night or early morning when there are few users on the internet to check if this will solve slow speed issues.
Router and Modem Problems
Your router and modem can also be the culprit of connectivity issues:
- Power cycle - This involves disconnecting the devices for about 60 seconds and then reconnecting them in a bid to reverse software problems that may be causing internet issues.
- Outdated devices – If you have a router or modem that is a few years old, it is most likely that it cannot support today’s internet traffic and speed. Talk to Cox about the possibility of getting newer modem and router equipment.
- Faulty cords – Corrupted power cords or Ethernet cables cause devices to continuously reconnect, shut down, or have software failures. Replace damaged wires.
- Overheating – Excessive dust accumulation in modems and routers can cause the equipment to overheat. Clean out vents and fans if this is apparent for your equipment. It results in throttled speeds or even failure when the device starts to overheat.
Inside Wiring and Outside Lines
For consistent internet issues, problems may lie in the wiring inside your home or the connection lines outdoors:
- Bad wall coax outlet – If the coax cable that passes through your home to link from the outer lines to the modem is problematic, then problems are likely to occur. Check that all cables are properly connected and tightened where necessary. If you continue to experience issues, you should call Cox and request them to check your internal wiring for issues.
- Outdoor line issues - Other factors such as construction digging work close to your home, trees falling on the Cox lines, animal interference, or regular natural wear and tear can affect the lines leading to your house. Call Cox support to have them check the outside lines for damage that could be affecting the connection.
Cox Internet Support is the place where you can get assistance.
Some issues such as local network outages can only be resolved by waiting for Cox to fix them. However, if you are experiencing persistent connectivity issues at home but otherwise, your connection is fine, then it is wise to call Cox Internet technical support. Cox representatives can be of assistance to you with your equipment problems or in deciding whether or not the problems are indeed attributed to wiring or connections that are in your vicinity. The support tech can organize with repair crews if needed.
With the systematic approach of addressing the common problems listed above, one should be able to restore Cox internet as long as the self-remedies do not help, and leverage Cox’s support options to get a solution for issues that affect internet connection. But when it does, it is important to keep those open lines of communication with them to get your connection through their system back up and running again.
Call (844) 340-5111 to get a new Cox connection now!
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