You will discover that certain buttons on your Xfinity remote control are not working as they should. Here is how you can address it:
Is your Xfinity remote control not functioning as it should and only certain buttons or all of them are unresponsive? You want to switch to another channel or increase volume but discover that the buttons on the remote are not responsive. As inconvenient as it may be, it is a common enough problem and typically can be resolved quickly with some troubleshooting.
Problems That Cause An Xfinity Remote To Stop Working
There are a few common reasons why your Xfinity remote buttons may stop functioning properly:
- Low batteries – When your remotes run out of batteries, you must be aware that the infrared signals that control your devices cannot function without them. In case the batteries are getting weak, the signals that are being broadcast could be weak as well.
- Connect problems – Xfinity problems include the fact that the remotes need to be paired to be able to communicate with a TV box. This kind of connection sometimes becomes separated or what is known as a pairing connection gets broken.
- Interference – The use of other devices with infrared signals and also any objects that may hinder the flow of signals can cause a lot of interference during operation.
- Material losses – wear and tear or even dropping the remote and spilling food on it may affect the buttons as well as internal parts that make the remote functional.
Some Initial things to do when Your Xfinity Remote is not working
Before you panic or call for a service appointment, there are several troubleshooting tips you can try yourself to get your Xfinity cable box remote to start working again:
Check The Batteries
This is the first step you need to take if you realize that the buttons on the Xfinity remote are not working. Lift the battery compartment cover to confirm that batteries are installed properly and in the correct positive and negative terminal orientation.
If the batteries that are in there look like they’ve aged, replace them immediately with fresh ones. This can be done by ensuring that new batteries of the appropriate size usually AAA or AA batteries are used. The remote may blink or have a light, which means the batteries are almost dead and require a battery change.
Re-Pair The Remote
If fresh batteries do not get the unresponsive remote working again, a pairing issue may be the cause. Sometimes after the batteries have been replaced, or with time the pairing connection between the remote and the cable box may disappear. To get the buttons working again, the best way is to reestablish this communication, which is the primary cause of the buttons not working.
To sync your Xfinity remote, you will need to follow the steps below; The first thing that you should do is switch on your television and your cable box. Press and hold the Setup button while the TV button at the top of the remote blinks twice. Enter the 3-digit code for your manufacturer's TV;. Some of the manufacturers’ codes they are; 037 for LG, 078 for Samsung, 043 for Sony, etc. But you can find this code on the sticker of your cable box.
On entering the home screen, switch on the power button, the guide button, and the TV button simultaneously. Press them down until the indicator TV button becomes continuously lit. It starts blinking green when the device is successfully paired. You should also check that your remote buttons are now working via this re-connecting technique before proceeding to other tactics.
Eliminate Signal Interference
The lack of proper battery and problems with pairing are the main causes that are to be expected if your Xfinity remote has some program buttons that do not work. However, in some situations, the source of the issue is signal interference and the actual issue concerns the ability of the remote to communicate with the TV box.
Here are some tips to eliminate sources of potential signal interference:
- Remove this cable box from other electronics like cam, USB hubs, power cords, and the Xbox Kinect sensor which are known to interfere.
- Ensure that the situation of the remote is visible to the cable box without the interference of furniture such as sofas. Just changing the position of the equipment and other objects present can be effective sometimes.
- Switch off other devices that are located nearby like Blu-ray, gaming consoles, and streaming sticks as these also emit signals in the infrared range.
- If line-of-sight issues cannot be avoided when setting up the entertainment console, use a remote extender that captures the signals and transmits them via radio frequency.
- Avoid using fluorescent lights as they interfere with the signal from the infrared remote controls through the infrared interference produced on the 60Hz frequency.
Test For Physical Damage
A final reason if your remote only has partially functioning issues with some unresponsive buttons is that the physical shock from drops or spillages may have caused internal gears or contacts to break or short-circuit for the buttons to function correctly.
To track down the problem, you should scrutinize your remote for any outward signs of damage; specifically, you may observe a crack in the casing or the stickiness of buttons after a spilling of soda. Exterior damages on remotes may not necessarily be seen yet internal components might be misaligned or jolted due to the physical impact.
Press buttons with quick multiple presses from different positions to check if it is unresponsive on some occasions. Buttons not working while others are working ushers internal hardware problems of the touch screen. A new remote control is called for in that case.
Other measures that can be taken to manage Xfinity TV include:
If your remote issue proves unfixable or you just want alternative ways to access Xfinity TV functions without relying solely on the physical remote, there are other options available:
The Xfinity Stream app is like a remote that you can take into your pocket from your smartphone and tablet through the WiFi.
The free Xfinity Remote app enables users to transform smartphones into remotes through motion sensors rather than utilizing infrared beams. Especially helpful when IR remotes have sight restrictions and barriers in controlling the equipment.
The smart devices can be controlled by voice in the sense that through an Amazon Echo Dot or any other Alexa-enabled smart speaker, you can enable Alexa voice control to control the device.
I know that home automation lovers tweak the bottom devices such as Logitech Harmony Hub that interact with Xfinity boxes through programmable macros.
And remember that only functions such as power and channel selection can be made using the buttons of the cable box itself in case everything else fails. Commands in multiple ways mean that something always answers, whether the handheld physical remote shakes it or has button problems.
How I Can Obtain Another Xfinity Remote?
If your troubleshooting identified that the battery is bad, paring issues, interferences, or the remote is irreparably damaged in a manner that makes the buttons unresponsive then you might consider getting a new one. Here are some options to get a new Xfinity remote control:
Regarding the acquisition of the new remote control, there are specific Xfinity stores or service centers that can provide this equipment support free of charge.
If you are an Xfinity customer, you can call customer support or use the online chat option to get a self-install kit, which includes a new remote, delivered to your residence.
Go to the Xfinity website to sign in to your account and navigate to the accessories store where they have other or better remotes that fit your TV devices.
So, for instance, if the remote model of the box that you are using is not available from Xfinity, there are universal remotes or other remotes from other manufacturers that are compatible with their cable boxes. It also recommends that any other remote being used should be compatible with the given device only.
Replacing batteries in defective remotes is one of the solutions that can help you regain full operation of your original remote if other troubleshooting solutions do not work.
Take control in your hands and enjoy the smooth flow of remote control with the help of Xfinity TV.
Do not let issues such as remote control cement a negative perception and attitude towards your Xfinity television services at home. Instead of discarding remote controls with non-functional buttons as a result of giving up due to the unresponsiveness of the buttons, the reader should employ the correct techniques highlighted above in fixing issues that prevent commands from being acknowledged.
The intuitive ability to identify battery replacement requirements, proper pairing of remotes, signal interference issues, and hardware damage testing can make temperamental remotes operational again in no time without having to wait for replacements. However, if your remote is truly beyond repair, getting new remotes through Xfinity support or purchasing substitute original or compatible universal remotes restores the pleasant experience of channel flipping and volume control to enjoy your favorite programs.
Given the many approaches that people can use to restore or program new Xfinity remotes, it is unbecoming for anyone to have to operate the television buttons physically. Use this (1497 word) manual to regain control of your life and have perfect workable remotes again!
